This hotel is a good value for the money, but it leaves a lot to be desired.
The bad: The manager at the desk chain-smokes outside of the front door which made the lobby reek of smoke when we arrived. There was a stale smoke smell even on our non-smoking floor, something I haven't experienced in a hotel in many years. There is no counter in the bathroom so there is no place to put "stuff", which seems silly but is an inconvenience nonetheless. Housecleaning employees were very loud in the morning with music and what sounded like wireless radios. Granted, we were sleeping late, but in a hotel I usually expect that employees would be respectful of guests who came to do exactly that: sleep. The room generally seemed sloppily finished and maintained. Nothing is especially comfortable; it's just a place to stay.
The good: Obviously, the price. Free wireless internet and a nice sized mini-fridge. Free parking. The location felt safe when a lot of Baltimore did not. Also it's conveniently located to the highway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 September 2011
Dear Valued Guest:
Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary. I hope you will give us another opportunity to service your future lodging needs.
Pat-GM
Americas Best Value Inn-Baltimore, MD
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC