The office closes at 10pm and that's it. If you're not there by 10pm you don't get in your room. A friend of mine had this happen to him and h ended up having to pay for a room at another hotel when his flight was delayed. It seems to me that in a service business they would make allowances for this sort of common situation but apparently not.
The rooms themselves are basic. Outdated furniture and decor, but clean.
