I booked this through hotwire and arrived to a room that smaelled like must and smoke . i was suffereing from a terrible sinus issue and the pillows on the bed were terrible so I called the front deks to inquire about getting an additional pillow . i was told " NO ..we ain't got em " and then was hung up on . I marched myself to the sek and asked fr a pillow and was told " we don;t got no extra pillows . " I explained that I have a condition laying flt that cause s me to get sinus migraines and was told " that's your problem . You should know your health and should travel with a better pillow then ." Needless to say I slept upright in the chair to avoid the migraine.
The next morning I asked to speak to a manger and she litterally rolled her eyes at me . I thought my Husband was gonna flip . When we asked why we couldnt have been offered a pillow from a vacant room we were told " How do I know you wouldnt just walk out with my pillows . We would have no way of knowing you had extra pillows ." When I suggested maybe using a pencil and paper to just write it down , so the inventory would be accounted for, the MANAGER told me " I know my job . YOU don't. We don't offer pillows here. You should travel with apilow if you know you need one. Have a nice day ."
Again I pushed forward , asking what woudl have happened , God forbid , if someone in this hotel got ill in the night or got a bloody nose and neede a new pillow . " you mean in this whole establishment you dont have a single replacement pillow . I find it hard to believe that there isnt some requirement that amkes you have extras fro emergencies. "
" A migraine isnt an emergency , and if it was theres a phone to call 911 . have a nice day ." ...and with that she turned her BACK to us and walked away .
i will never stay at ANY EXTENDED STAY AMERICA AGAIN!
- Extended Stay Jacksonville
- Jacksonville Extended Stay
- Extended Stay America Jacksonville
