Nothing particularly wrong with this hotel, just nothing particularly outstanding either. Staff was helpful, location was good. Property is starting to show some signs of age and will soon, if not already, need a refurbishing. Fairly clean, no real complaints, just starting to look a little shopworn.

We requested an upgrade to a suite, but with none available, we stayed in a king room on the 1st floor, which ended up being fine for us as it had plenty of room, extra chairs, flat screen TV, fridge, & microwave. Each evening as we came in from a long day working, the front desk employee greeted us & asked us about our day. The other front staff members were also friendly & most of them worked hard at being accommodating. For example on the morning we were leaving, there wasn't a cart in sight for at least an hour, & one of the hotel employees, not able to find us a cart anywhere ended up finding a dolly to offer us for our use...(not the hotel's fault that some guests hoard carts in their room). The breakfast was the typical Holiday Inn Express spread, but if you arrived after 8am, it seemed that the bread was gone (there were still sugary muffins & sweet rolls). The first morning at 7:05am the vacumn was running outside our room & then also later near the breakfast area while we were eating (I did mention this to the front desk clerk & the next morning the vacumn wasn't running until 7:25). Also the third morning the TV didn't work in the breakfast area & remained nonworking the remainder of our visit. One evening as we were returning to the hotel at around 9:30pm, the road was blocked that we needed to use to get to the hotel. We has to go up to the next exit (about 3 miles), turn around & come in from the other direction...again, not the hotel's fault. Even though we have our complaints, we would stay at this hotel again.

This hotel seemed very nice but we had some issues we didn't expect. The blankets across the foot of the beds had not been laundered recently...one had sticky stuff like grape jam on it, the other had a crusty white substance on it. There were spots on the carpet. The beds were so-so for comfort. Nice widescreen tv, microwave & fridge.

But the biggest problem was the very thin walls of our room. We went to bed at 11pm, and shortly after began hours of cycling between sleep and being wakened. We heard our next door neighbor come into her room...she had several people join her and they talked and laughed until about 3am....after her company left she got a phone call at 3:45am which we clearly heard her side of. Don't get me wrong, a hotel guest should be able to entertain friends and make phone calls...I just don't want to have to hear these activities in the middle of the night. When the a/c was running we couldn't hear them, but when it shut off we could hear everything. There was no way to keep the a/c fan running which would have allowed us to sleep instead of waking & sleeping most of the night, and we had it set as cold as we could stand to keep it running as much as possible. This problem is a defect in construction; the rooms need to be soundproofed.

The breakfast was good, at least, and the front desk staff friendly. However, I would not stay here again.

We had been driving for 12 hours and decided to check into the Holiday Inn Express in Jacksonville, FL. It turned out to be a great choice. The rooms were both affordable and comfortable. After a 12 hour drive, nothing is better than a nice shower and good night's sleep. The breakfast buffet was delicious and I would highly recommend the cinnamon rolls!