This is the complaint letter I sent after my stay.

Stayed at 10901 Harts Road Jacksonville, FL 32218-3704 aug 14-16, supposed to be for 3 days but checked out early due to conditions of motel. 1. bathroom ceiling of unfinished sheetrock, tape and spackle. 2. urine running down side of toilet to bathroom floor and hair (not mine) on ledge of toilet lid hinge. 3. LOTs of mustache shavings and hair (not mine again, female no mustache) in corner of sink underneath the ice bucket sitting on top of it, like I'm really supposed to use the ice bucket now? 4. MOLD in fridge. yes mold, lots of it. Water running out of fridge onto carpet, not sure what from. 5. Hair on walls in shower. 6. The carpet in the room should be torn up and burned. 7. The ventilation system is in serious need of overhaul. We don't smoke but at times it seemed as if someone were standing in our room smoking. I assumed this to be from an adjacent room and the smoke wafting thru the duct work to our room. 8. Mold on air conditioner, go figure that one. This hotel was booked on orbitz and tooted as recently remodeled. It was one of the most unsanitary hotels I've ever visited. Oh and no elevator was fun for hauling up all our luggage for our 10 day stay in florida. Pls email me for pictures of all this mess. I would appreciate it if my money could be refunded. I know this was a cheap place to stay and shouldn't expect much but this was intolerable.

After submitting this complaint it was forwarded to the property owner. Without further prodding, he contacted orbitz and issued a full refund on the room. That's good. The bad? He never once asked to see the pictures.