I was in Jacksonville for a night and a friend recommended that I stay at the Wyndham. Upon arrival, the valet were there to greet and help me with my bags to my room. I walked right up to the front desk where there was a nice young lady that made it really easy to check in. There were many choices of great restaurants around to choose from. We chose to take the water taxi over to the Jacksonville Landing for dinner. Just before we checked out the next morning we had a wonderful breakfast in the hotel lobby. Check out was just as easy as checking in. With one phone call a nice young man came to my room, took my bags downstairs and brought my truck around for me. The hotel was very clean and the staff was very friendly and hospitable. I would recommend the Wyndham to anyone and I will be a returning customer.

We are staying at the Wyndham Riverwalk for two nights and after being here only a few hours I can say it is dreadful. Our first room had an air conditioner that squealed so loudly we had to change to another room. We were told the key cards for our new room would be delivered. After waiting 15 minutes for the keys we went to the front desk. We were told that a valet was called to deliver our key cards but no one responded. The second room was no better. The air unit had no knobs on it, the cover was on crooked and it vibrated so badly that we had to turn it off. We found a knob in the unit after removing the cover. We had to go to three ice machines before we found one that was working. One of the fire doors was missing the knob and my husband could not get out of the stairwell. Some of the fire alarms are just hanging off of the walls. Our room door is splintered on the edge and looked like it had been kicked in before. There is a deadbolt in the door, but no knob to turn it.

I really enjoyed the friendly staff from Check-in to Check-out....The amendities in the room were outstanding. I love the open air atrium lobby. Also, great location for business & pleasure. I look forward to my next visit to Jacksonville. I will definitely stay here again.

First the pros: Good location within walking distance of some good restaurants. Hotel staff was friendly. Riverwalk is good place to walk or run.

The bads: The first room I received smelled like a wet dog. The second room wasn't fully cleaned, toilet not flushed, gross. The third smelled like a pack of wet dogs. My fault now, should have just left. Forth room I finally got a decent room on the 5th floor. This hotel is run down and poorly maintained. I won't be coming back.