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BEST WESTERN JTB / Southpoint – reviews, photos

2.5 of 5
4660 Salisbury Rd., Jacksonville, FL 32256
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BEST WESTERN JTB / Southpoint
Ranked #31 of 132 hotels in Jacksonville
4.0 of 5 stars 139 Reviews
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139 reviews from our community

What travellers say about this hotel
  • Mayo clinic(4)
  • Front desk staff(4)
  • Star hotel(3)
  • Very nice(3)
  • Clean and comfortable(3)
Traveller rating
    63
    34
    16
    11
    15
Only show reviews for Family (37) | Couples (35) | Business (32)
Date Rating
Wales, UK
Senior Contributor
37 reviews 37 reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
“Really good standard and good value again from BW”
4 of 5 stars Reviewed 2 February 2012

This is a well looked after, clean and well run hotel. Room, beds, linens and towels were spotless. Towels were a good size and very white and fluffy. Breakfast room was clean, well organised with good choices included in the continental breakfast - and the coffee was great. The staff were welcoming and helpful and gave us loads of useful information. When I reported that the phone wasn't working in our room, maintenance arrived about 3 minutes later to fix it. Really good service. It is very close to the I-75 so easy to find but could hear no noise from it. Didn't use the pool but it's a good size with plenty of lounge chairs. The only negative was I couldn't get a strong enough wifi signal in the room - I didn't bother to try getting a stronger signal elsewhere but just quickly popped downstairs and used the free internet access in the lobby.
This was an excellent stay and good value for money, close enough to the Veterans Memorial Arena where we were attending a concert. (About 20 mins drive)

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JanSWales_UK about BEST WESTERN JTB / Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternJTB, General Manager at BEST WESTERN JTB / Southpoint, responded to this review
6 March 2012
Greetings out to the UK!

On behalf of our entire team of hospitality hero's here at the property, I want to thank you for taking time out of your busy day to comment on your wonderful experience here at our hotel. Our staff members work diligently to provide each and every guest with a comfortable experience in a clean and well maintained facility. It gives us a great deal of pleasure knowing that you have been happy in your stay with us and we hope that whenever you visit our beautiful city of Jacksonville that you will make us your home away from home.

Warmest of regards,
The Hospitality Team of the BEST WESTERN Hotel JTB/Southpoint
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Radford Virginia
1 review
“Excellent value”
5 of 5 stars Reviewed 17 January 2012

5 stars is an awfull lot to give for a Best Western hotel stay in Florida, but is given here within the context of the cost and the service provided. We were a traveling athletic team and arrived early for our stay. The front desk switced rooms and made changes to accomadate us, something few hotels will do ...they also let us check out a little later from one room in order to store bags while we were competing. The staff was friendly and gave good advice. And the rooms clean and more than adaquate.

I would recommend this hotel highly, keeping in mind the value/accomadations ratio...it isn't the Ritz, but the cost isn't outrageous either..

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MikeA49 about BEST WESTERN JTB / Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternJTB, General Manager at BEST WESTERN JTB / Southpoint, responded to this review
20 January 2012
Dear Coach A...

On behalf of our staff here, I want to say what a pleasure it was to have you and the team with us! Your Athlete's were great to host! They were respectful of everyone, polite and well-mannered! We appreciate having a team with us that conducts themselves in such a manner and it is certainly a testiment to a well-managed sports group! So, we THANK YOU!!!

I am very pleased that your stay with us was enjoyable and we hope successful! Our Sales Manager, Ivona, looks forward to having you with us again and handling any of Radford's Athletic Department's housing when in Jacksonville. Our hotel is in the perfect location for travel to the University of North Florida or Jacksonville University and we value our official status as a host hotel for the University's here in the City!

Coach, we look forward to having you back with us for all your visits!

Go Highlanders!!

Kind regards from your BEST WESTERN Hotel JTB/Southpoint Team !
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New Windsor, New York
Top Contributor
128 reviews 128 reviews
Reviews in 52 cities Reviews in 52 cities
35 helpful votes 35 helpful votes
“A Much Better Stay this time”
4 of 5 stars Reviewed 11 January 2012

We checked in last evening along with Shadow the kitty after checking to be sure there was not a bus load of kids staying at the hotel like our last visit. No bowl games in Jacksonville and no screaming teenagers...The hotel was busy, but quiet. Clean rooms, not a bad "extra" of $10 for the cat, and best of all a good night's rest. A slightly better than average free breakfast and a friends staff....I will stay again...after I check if there is a game in town

Room Tip: Book a room on a upper floor and avoid a "Pet" room
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask James L about BEST WESTERN JTB / Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternJTB, General Manager at BEST WESTERN JTB / Southpoint, responded to this review
20 January 2012
Dear Mr. L...

Please express my thanks for taking the time to compete your review regarding your recent visit to our hotel. I am most pleased that you returned to stay with us and that your stay with us was a pleasant one. I sincerely appreciate knowing that we provided for your comfort and enjoyment. I do understand that groups can be distracting to one's stay and we have worked diligently with our group leaders to put in place measures to prevent other guests from being disturbed and have had success with these programs. I also want to thank you for your compliments regarding our breakfast! We have added enhancements and I know you will find our new variety of items delightful!

I am very pleased to see that you will be returning to stay with us in the future! Please contact me directly and I will be happy to make the arrangements for you!

Yours in hospitality,
The Management Team of the BEST WESTERN Hotel JTB/Southpoint
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Columbia, Missouri
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Staffing makes a difference..”
3 of 5 stars Reviewed 11 January 2012

Stayed here to attend a conference thinking it would not be too far from downtown and I was surprised.... I came in late at night and the desk staff was not too happy to see me...:/ first she refused to open the doors - after hours you needed to use your room key to get in, and I was yet to get one...a passerby inside saw me and kindly opened the door for me. Then I got a room where the lights did not work so I was entering a dark room and the deadbolt did not work....I was asked to just stay the night and then it would be changed in the morning....I had to demand to be moved immediately.
The day staff made up for a rotten first night...they had continuous Internet access problems but they made every attempt to be courteous whilst solving the problem.

  • Stayed November 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Camilledd about BEST WESTERN JTB / Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternJTB, General Manager at BEST WESTERN JTB / Southpoint, responded to this review
20 January 2012
Dear Ms. D-Dean...

I appreciate the time you took to share your insight regarding your visit with our hotel. Our goal is to provide for every guest to have an excellent experience and if we do not meet that goal completely then we appreciate being given the opportunity to correct it. In this regard, I met with our agent regarding your experience at check in. She is mortified to learn that you felt her welcome fell short of our standards of service excellence. She wants you to personally know that it was not her intent to give you the impression that she was refusing to let you in and in fact asked that the doors be released for you as she was assisting another guest. In reviewing our DVR system I do see where she was working with someone else and another staff member did activate the door. On behalf of our agent, she would like her apologies expressed to you. I want to thank you for your kind words regarding our other staff members and I have shared these compliments as well. I hope that you will be so kind as to visit us on future trips to Jacksonville and I invite you to contact me regarding reservations as I would like to personally assist you.

Kind regards and safe travels..
The BEST WESTERN HOTEL JTB/Southpoint Management Team
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Ocala
1 review
“Best Western review”
4 of 5 stars Reviewed 9 January 2012

Love this place! Extremely clean, quiet, and very comfortable.

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Deb L about BEST WESTERN JTB / Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternJTB, General Manager at BEST WESTERN JTB / Southpoint, responded to this review
11 January 2012
Ms. L...

Thank you so very much for your kind words! It is always a pleasure to know that our hotel and team are making your stay with us a rewarding one! That is what we are here to do!

We look forward to hosting you in the future.

Good wishes from your Team at the BEST WESTERN Hotel JTB/Southpoint
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Additional Information about BEST WESTERN JTB / Southpoint

  • Best Western Jtb Southpoint
  • Best Western Jacksonville
  • Jacksonville Best Western
Address: 4660 Salisbury Rd., Jacksonville, FL 32256
Price range (per night):* INR3,579 - 4,641

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