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Omni Jacksonville Hotel – reviews, photos

4.0 of 5
245 Water St., Jacksonville, FL 32202
Hotel amenities
Omni Jacksonville Hotel
Omni Jacksonville Hotel
Omni Jacksonville Hotel
Omni Jacksonville Hotel
Omni Jacksonville Hotel
Omni Jacksonville Hotel
Ranked #28 of 132 hotels in Jacksonville
4.0 of 5 stars 214 Reviews
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214 reviews from our community

What travellers say about this hotel
  • Very good(4)
  • Only complaint(4)
  • Select guest(3)
  • Parking lot(3)
  • Valet parking(3)
  • Great location(3)
  • CUSTOMER SERVICE(3)
Traveller rating
    91
    62
    33
    18
    10
Only show reviews for Family (22) | Couples (59) | Business (68)
Date Rating
Milwaukee
Top Contributor
58 reviews 58 reviews
Reviews in 28 cities Reviews in 28 cities
87 helpful votes 87 helpful votes
“A little frayed”
3 of 5 stars Reviewed 6 February 2012

I recently spent six nights at the Omni. It was a combination business trip for my traveling companion and sightseeing for me.

The Omni is a nice hotel in a nice location. Most of the staff was attentive as has been reported in lots of reviews. The valets were great at getting the car around. Whenever I called the car was there by the time I got down the elevator. They always offered to give directions too. Valet parking is $21. per night, not too bad for a big city.

The room was quiet and comfortable, but could definitely use some updating. The rug was well worn and spotted and the beds were old and had seen their better days. Housekeeping was not as attentive to detail as I would expect at this type of property. The rug had not been vacuumed around the lounge chair and there were what looked like finger nail clippings and lint lying on the floor next to the chair. Housekeeping was also negligent about leaving enough towels. Some days we got by with what they left, but one day there were no hand towels and only one bath towel, so I had to call for extras.

If you don't have a car you will be limited in things to do. The Landing is just a block away. What we found is it was extremely crowded, 45 minute wait in 2 restaurants, on nights where there were concerts nearby, and totally dead on nights where there were no concerts. It's a 2 or 3 block walk to other downtown restaurants and many of the restaurants seem to only be open for breakfast and lunch.

Since I had a rental car we got out most nights for dinner and I really enjoyed my first trip to Jacksonville. The Omni was perfect for my companion's business trip and despite the flaws I would definitely recommend it.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
13 February 2012
Thank you for your recommendation of the Omni Jacksonville and for the constructive feedback. We apologize that your room was not kept up to your standards or our own and we will be sharing your feedback with our Director of Housekeeping. We are thrilled to hear that you were well taken care of by our valet and many of our associates and we hope to welcome you back again soon.
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broxton, g
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Nice place”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Omni Jax has large rooms, great amenities, and a great location. I would strongly reccomend this hotel to anyone.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by fmgard for Jacksonville
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
13 February 2012
Thank you for recommending the Omni Jacksonville on TripAdvisor!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Folsom, Pennsylvania
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“TOP NOTCH”
5 of 5 stars Reviewed 30 January 2012

Stayed for business. All around hotel was awesome. Only thing that stinks is the food & beverage prices in the hotel are sky high, and since their is no I mean NO nightlife during the week in downtown Jacksonville you are forced to eat at the hotel. Food was great but alcohol prices were high.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John R S about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
13 February 2012
We are glad you had a fantastic stay at The Omni Jacksonville Hotel. We do our best to remain competitive with our food pricing while also providing the freshest local ingredients. We hope this won't prevent you from staying with us in the future as we would love the opportunity to welcome you back
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Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
“WORST HOTEL-DO NOT STAY HERE!”
1 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

I have stayed at this hotel twice now and once at the Omni in Autin Texas. All experiences have been the worst hotel stays ever. The front desk staff, specifically "Brandon", was extremely rude to me and had a horrible attitude. They wouldnt let me check into my room until my business partner arrived because the room was in his name, even though I had the confirmation number and the credit card used to book the room! They made me wait over 3 hours in the lobby! I would have left and gotten another hotel had it not been for the other hotels in the area being completely booked and being here for a seminar.The room rate for what you get in a room is also overprised. I have stayed at better Comfort Inns in my life. The marble floors in the lobby does not make up for he rude staff you will encounter. I have never been treated so rudely by a hotel staff member in my life, and I will never stay at an OMNI Hotel ever! Stay here at your own risk!

Room Tip: tip is do not stay here!
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  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Pauly425 about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
2 February 2012
We regret to read about your recent stay at our hotel and apologize if you were not provided with a clear explanation of why we were unable to check you into your room. For the safety of our guests, we do require that the person checking in be listed on the reservation as well as provide a valid photo ID. Although we are dismayed that this started your stay off on the wrong foot we cannot fault our front desk agent for not allowing entry into the room. We will make sure that all of our agents are comfortable sharing the reasoning behind this procedure to avoid future confusion. We truly hope that you will reconsider staying with us in the future knowing that the safety of our guests is one of our top priorities.
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Washington, DC
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Just Average”
3 of 5 stars Reviewed 23 January 2012

It was an older hotel. Smelled a little funny. Staff was very friendly though. And unfortunately it was too chilly to use the rooftop pool.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask drwmsvacas about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
13 February 2012
Thank you for sharing your feedback on TripAdvisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Omni Jacksonville Hotel

  • Omni Hotel Jacksonville
  • Omni Jacksonville
  • Jacksonville Omni
Address: 245 Water St., Jacksonville, FL 32202
Price range (per night):* INR6,375 - 10,960

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