I love this hotel, I have been here several times. The staff is very nice and friendly and accommodate to make you feel welcomed. Rooms are also super clean too!

The service at this hotel is wonderful. Everyone from the front desk staff, to the concierge staff and the restaurant staff were really all very friendly and accommodating. Whenever I needed something, the staff went the extra mile to make sure my request was met. The hotel itself could use some updating. Interesting smell throughout the hallways and older amenities throughout. If you don't mind the outdated feel of the hotel, I would recommend this hotel for the service.

I was reluctant to stay here because of the reviews about the smell; however, I am in a wheelchair temporarily, and the forecast's call for rain made us want to stay at a hotel with in-room movies and a restaurant if we needed one. So, we bit the bullet and stayed here.

The smell when you walk in the hotel is just below overpowering; I immediately thought that whoever said, "I wonder why Marriott even keeps this hotel open" was correct. We also had issues with our first room--our keys did not work (a problem mentioned elsewhere on TA) and the toilet ran from the moment we walked through the door. We were quickly moved, and we were comped breakfast and given 2,000 Marriott points and a snack basket--gestures we felt were, really, too much.

The hotel was immaculate, and there was no smell on either the 6th or 8th floor. The rooms were comfortable and clean. In the handicapped shower stall, you could not reach the soap from the bench seat, which I felt was unsafe and a design flaw. From a wheelchair perspective, I felt Hampton Inn was more comfortable--although Marriott's in room carpet IS easier to roll on.

The bed was not comfortable, with some sagging toward the center, but in general, I would have to give this hotel 4/5 stars--it was what you would expect from Marriott: good service, clean facilities, and excellent amenities. Just with a really odd smell.

I travel to Jacksonville frequently on business and often stay at the Jacksonville Marriott. It is located on the southside, about 5 miles south of downtown. This is a good central location in the Jacksonville area, which is quite spread out. From this locatino you can be downtown in 10 minutes, at the beach in 20 minutes, and you are convenient to the St. John's Town Center which has abundant shopping and restaurants.

The Marriott has been there for a while but they have kept it is good shape. It could use some remodeling but its not bad. Staff is always friendly and helpful. Watch the prices because they go up fast when occupancy fills up.