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Holiday Inn Jacksonville S-9A & Baymeadows – reviews, photos

3.0 of 5
11083 Nurseryfields Drive, Jacksonville, FL 32256
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Holiday Inn Jacksonville S-9A & Baymeadows
Ranked #21 of 132 hotels in Jacksonville
4.0 of 5 stars 81 Reviews
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81 reviews from our community

What travellers say about this hotel
  • Very clean(8)
  • Very nice(4)
  • Friendly and helpful(3)
Traveller rating
    56
    15
    4
    3
    3
Only show reviews for Family (19) | Couples (21) | Business (24)
Date Rating
Findlay, Ohio, United States
1 review
2 helpful votes 2 helpful votes
“Poor service overall”
2 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

The hotel itself is ok with relatively new furnishings, etc. The location is great if you have business on this end of town and don't mind the constant highway noise. The worst part of the entire experience was the people that work there. It started right out of the gate. I had scheduled an early check in with the reservation specialist. When I arrived, no one was manning the front desk so I asked the cleaning staff if they could get someone. They retrieved a young woman who was apparently sleeping somewhere in the back. I told her I had requested early check in with my reservation and she said nothing more to me except when she needed my I.D. and credit card. I furnished the cards and she handed me my room key and walked off. Wow. I got to the room and the staff was still cleaning it. I apologized and asked when it would be done. The woman became animated and told me check in time was 3 and I would need to come back after that. I explained my request and that I was assured my room would be ready and she immediately reiterated it would be done no earlier than 3. Mmmk. This was at noon. I came back that evening, relieved the room was empty and looking forawrd to some room service and the Super Bowl. I grabbed a couple of Cokes out of the vending machine and opened the fridge in the room to find it was defrosting and smelled like old beef jerky. Great. So, I called for room service and no one answered the phone. Maybe they are busy, I'll try back in 10. Tried again and still no answer. Maybe they're closed. So I called the front desk and was told the bar tender that takes the orders was really busy, try back later. Um, no. I dont think so. I ordered Papa Johns. Fast forward to Tuesday. I decide to give room service another shot. The exact same scenario played out. "Busy bartender". I will never stay at another Holiday Inn. There was a reason I always stuck to Marriotts worldwide. I strayed from the path and have seen the error of my ways.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Dave B about Holiday Inn Jacksonville S-9A & Baymeadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, North Carolina
Top Contributor
57 reviews 57 reviews
Reviews in 34 cities Reviews in 34 cities
74 helpful votes 74 helpful votes
“Lovely Hotel”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

We stopped at this Holiday Inn on our way to Port Canaveral to board a Disney Cruise. Location was great, if you follow their directions it is easy to find, front desk staff was very pleasant. Rooms are large, very clean and look brand new. You want to ask for a room away from the Interstate...I didn't and regretted it. We also found the a/c unit to be very noisy when it started up. We didn't notice until we turned off the TV and were tucked in, so it wasn't the time to call the front desk and complain. As a result we didn't sleep very well. The bed was very comfortable, the linens high quality, plenty of towels, a huge shower and nice toiletries. There was a large area in the room with nothing....looked like a comfortable chair was missing but it didn't really matter to us.

I was billed for an amount higher than on my reservation, but the gentleman at the front desk took care of it for me.

There are several restaurants just the other side of the highway. We picked Sticky Fingers and were very pleased with the meal.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask grana103 about Holiday Inn Jacksonville S-9A & Baymeadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_9A_GM, Director of Sales at Holiday Inn Jacksonville S-9A & Baymeadows, responded to this review
20 March 2012
Thank you for the comments offered following your late January stay on the way to a cruise out of Port Canaveral. We are delighted you found our property so comfortable and the chioces of restaurants nearby a positive as well. Hopefully your cruise was equally as pleasant.

We look forward to being of service the next time you are in the Jacksonville area and when you do visit request an Odd numbered room which will help with the highway noises you mentioned. Kindest reagrds.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
1 review
“Nice, but lack of attention to details...”
3 of 5 stars Reviewed 31 January 2012

As other reviewers have mentioned, the hotel was difficult to find. Once found, the hotel itself is beautiful and updated. However, my impressions were altered upon entering my room. On a rather cold night, the room was chilly and would not seem to warm up. My room also lacked a phone and an upper hotel lock on the door. I went to the front desk and was offered a new (and upgraded) room, however, the new room reeked of cigarette smoke. Tired and needing to rest up for a conference the next day, I put up with it through the night. This hotel has great potential, its rooms just need a bit more attention.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Katie R about Holiday Inn Jacksonville S-9A & Baymeadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembroke Pines, Florida
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“Much better then anticipated !”
5 of 5 stars Reviewed 23 January 2012

I can honestly say that this was a first for me at a Holiday Inn. Although not by choice as it was a business meeting, it will now be for the next time as I was very impressed ! My thoughts were completely different - great place to stay on all counts. Would have stayed a week without any regrets. I just hope that everyone else will feel the same so long as the service, value and cleanliness remains the same. If your looking to eat - "Seven Bridges " - great steaks !

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask totomau about Holiday Inn Jacksonville S-9A & Baymeadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Best hotel in Jax!”
5 of 5 stars Reviewed 3 January 2012

What a nice, clean hotel to stay in! It was built 3 years ago so it's still has the shine. Staff was friendly; check-in and out was a breeze; gorgeous room; upscale toiletries (bath & body works!). After getting this great deal on a nice hotel it can't be beat. My only negative was there was no shower drain cover so you could see down the pipe. But that was the only thing out of order that I saw. Would stay there again any day!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ember88 about Holiday Inn Jacksonville S-9A & Baymeadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Jacksonville S-9A & Baymeadows

11083 Nurseryfields Drive, Jacksonville, FL 32256
Price range (per night):* INR4,530 - 8,388

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