I booked my stay online since it was advertised as a special to park my car while we cruised. I paid for the night before the cruise and the night after the cruise in advance. Upon my arrival I found out for some reason my cared did not go through, but they still had my room for me at a higher rate. No one bothered to call me or email me and let me know that card did not go through. A very nice lady told me no problem, she would take care of everything for me, but my room would not be ready for another hour and gave me points of interest in the city and directions so we would have something to do while waiting(we was a couple hours early) After going out for dinner and returning, we found a different lady working the check in and she proceeded to tell me everything the first lady tole me was wrong. 1 I could not have the lower rate promised by first lady and the shuttle service, I had to pay an additional $54 for, but they would bring me back to the hotel.
Now that it is later in the day and we are leaving the next morning for a cruise, we had to accept the reeming she was offering, figured I would contact corporate when we got back from our cruise and tell them about the "bait and switch" we received. The first lady told me that they would schedule our shuttle ride for us, however the second lady said she could not do that to just be ready between 11 and 1. Well, next morning comes, no calls from her to meet shuttle,finally around 12 we decided to go see what happened and was told she tried to call us and even came to our room to tell us it was time, funny thing is we was there and no one ever knocked on our door, nor did the phone ring. We decided to just stay in the lobby and wait for next shuttle where we was packed in like sardines, my children had to sit on my lap, yet I had to pay $54 for them to have their own seats. Shuttle ride to cruise port was ok other than cramped conditions.
When we returned from our cruise we found there was only 2 shuttles running and not only were they servicing our hotel, but also 3 others. We waited for almost an hour to catch our shuttle back to the hotel. When we finally got back to the hotel, the 1st lady was there and was appalled at how we was treated by the nightshift clerk. She printed up a refund and promised me the manager would refund it asap. It has now been 1 week and the manager still has not had time to refund me my money for the seats we did not use. Everytime we went by the office while there he was on the internet.
Now for specifics of the hotel, beds were horrible, we rented a suite to have seperate rooms from the kids only to find the room was joined and no doors. The sleeper sofa might has well been made of concrete as it was to short to sleep on couch part and the pull out mattress was about 1" thick. On second night stay, we used the laundry room only to have machines take several dollars from us, what did the second shift lady tell us? Sorry, not her problem, call number on machine. Great,we called and got a recording. Ok great, another reason to not come back. After checking into our room the first night, we was stopped by another guest and was told people were breaking into cars everynight and to make sure we did not leave our stuff in our car. Now we had to go to walmart and by another suitcase and take all of our car video players with us on a cruise. Fortunately when we returned our car had not been touched.
The second night stay, the room key machine was broke and we had to walk all the way to the front desk to have them call someone to let us in our room.
I would not recomend this hotel to anyone. Save your money and call the best western across the street. They also offer shuttle service to the cruise port, except they have more dedicated vans to only their hotel. While waiting on our shuttle I met the manager of the hotel who was there himself to make sure his guest were picked up quickly and taken back to his hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC