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Red Roof Inn - Southpoint – reviews, photos

2.0 of 5
6969 Lenoir Ave E, Jacksonville, FL 32216
Hotel amenities
Red Roof Inn - Southpoint
Red Roof Inn - Southpoint
Red Roof Inn - Southpoint
Red Roof Inn - Southpoint
Red Roof Inn - Southpoint
Red Roof Inn - Southpoint
Ranked #16 of 132 hotels in Jacksonville
4.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    36
    28
    10
    2
    0
Date Rating
Charlotte, North Carolina
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Great, clean, and economical stay in Jacksonville.”
4 of 5 stars Reviewed 3 February 2012

I recently visited Jacksonville for a long weekend and decided to stay at this Red Roof. I am a fan of Red Roof Inns, and this one seemed to get steady reviews.
Check-in was quick and easy. We had 2 dogs with us, and I am glad they can stay for free. We received a room on the 1st floor on the back side of the hotel.
The room was clean and very quiet. No noise from the highway or other rooms.
Service was great. The rooms was serviced well, and front desk service was always great.
The pool was closed for the winter.
This hotel is very convenient to I-95, and many fast food restaurants. We could make it anywhere in Jacksonville within minutes. I felt safe and did not worry about my car.
I will be staying here on my next trip to Jacksonville!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PSBChris about Red Roof Inn - Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenoirJacksonville, General Manager at Red Roof Inn - Southpoint, responded to this review
4 February 2012
I would like to thank you for giving us a good review. Our goal is to always excel in customer service and deliver clean and comfortable rooms. The pool is not closed on winter. It was probably locked at the time you were walking yourdog. The time of operation is from 09:00am to 21:00H. We apologize for the slight glitch in opening the pool.

Please let us know in your next trip about your last room and mention your pet that you will take along with you so that we could make it as your special request. TIna and I normally make it a point to block the end rooms so that your dog could go for a walk by the pool area.

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
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Atlanta, Georgia
1 review
“A thank you to Red Roof Southpoint ... Jacksonville, FL”
5 of 5 stars Reviewed 1 February 2012

I had to stay twice at is property due to an awful family emergency. Thanks to this hotel and all its staff, it made this tragic event as good as it could be under the circumstances. The housekeeping staff was outstanding, Check-in on both visits was a breeze because very efficient and friendly front desk staff. I can't say enough as far as complimenting this property is concerned. I would also like to add a special 'Thank You' to the manager of this hotel, Josephine Myers for her empathy, kindness as well as graciousness extended to me in a very difficult time in my life. -- My compliments to her and the entire staff ... again, thank you.

Room Tip: Outstanding value for a major hotel chain !!!
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask walbeeck about Red Roof Inn - Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenoirJacksonville, General Manager at Red Roof Inn - Southpoint, responded to this review
3 February 2012
I would like to take this opportunity to thank you for your kind remarks and to assure you that we will continue to deliver excellent customer service and clean rooms. I hope that you feel better in the coming days. We will be looking forward for your next stay.

Please email me at jmyers@redroof.com on your next arrival

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
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Virginia
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Not sure why it is ranked so high”
3 of 5 stars Reviewed 31 January 2012

While the price and location was good - I thought that the hotel seemed very mediocre. We stopped here on our way south for a cruise. We arrived late and the front desk lady was very nice. We got a first floor room. Upon inspection, it smelled a little musty, the carpet could have been vacuumed better, and there was definitely a little dog hair on one of the beds. We thought the mattresses were a little thin too and uncomfortable.

We knew that there was no breakfast but even going to WalMart took a bit too long as it was 10 minute one way drive away. There is a McDonalds across the street.

Our stay was mediocre at best and we decided that you get what you pay for. The low price meant lower quality accomodations than we liked. This property was not for us.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lundve about Red Roof Inn - Southpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenoirJacksonville, General Manager at Red Roof Inn - Southpoint, responded to this review
1 February 2012
Thank you for your review. We know that there are other hotels in the area and we truly appreciate that you had chosen us. I am so glad that my desk clerk, Kim, had immediately dealt with your concern about your room. We pride ourselves in giving good customer service and if we apologize if we had fallen short in one area.

We would love you to come back and try our inn again. We promise to make it right.

Yours in Hospitality,

Josephine Myers
General Manager
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Jacksonville, Florida
1 review
“Good for a Long Stay”
4 of 5 stars Reviewed 30 January 2012

Check in was a breeze w/ the Front Desk Staff. Rooms (stayed in double & king rooms) were clean & the bed(s) very comfortable. After a long multi-state drive this hotel was wonderful.

Room Tip: Higher floors are quieter
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DR A about Red Roof Inn - Southpoint
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LenoirJacksonville, General Manager at Red Roof Inn - Southpoint, responded to this review
1 February 2012
Thank you so much for your great review. We pride ourselves in delivering clean rooms and good customer service. Please do not hesitate to email me on your next future arrival.

Yours in Hospitality,

Josephine Myers
General Manager
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West Memphis, Arkansas, United States
1 review
“the best service ever”
5 of 5 stars Reviewed 23 January 2012

This has been the best hotel I have stayed at ever. The nicest staff you could ever meet!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Joseph M about Red Roof Inn - Southpoint
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Additional Information about Red Roof Inn - Southpoint

  • Red Roof Inn Jacksonville
  • Jacksonville Red Roof Inn
Address: 6969 Lenoir Ave E, Jacksonville, FL 32216
Price range (per night):* INR2,908 - 3,355

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