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Comfort Suites Airport – reviews, photos

2.5 of 5
1180 Airport Road, Jacksonville, FL 32218
Hotel amenities
Comfort Suites Airport
Comfort Suites Airport
Comfort Suites Airport
Comfort Suites Airport
Comfort Suites Airport
Comfort Suites Airport
Ranked #78 of 132 hotels in Jacksonville
3.5 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    7
    12
    9
    3
    2
Date Rating
NC
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great Value/Great Location for Cruise Passengers”
4 of 5 stars Reviewed 26 December 2011

Our extended family booked three rooms to spend one night prior to leaving the following day on our cruise. We picked this hotel for its location to be near the cruise port. We were very pleased with the mini suites which were very spacious, had free internet access, very comfortable beds and enough amenities to make a longer stay quite comfortable. The staff was very friendly and helpful. The continental breakfast was standard fare and although eggs and sausage were available, those two items were dried out and tepid. There is an exercise room and I was looking forward to using the treadmill after a long drive to FL, but it was out of order. Instead, because the hotel is among several chain hotels right in a row and there are sidewalks and it's in a nice area, I felt comfortable walking outside. Many restaurants are within a few minutes walk from the hotel and there is quite a variety. Stores are nearby should you need any supplies. I would definitely recommend this hotel for comfort, space and convenience to the cruise port and the airport of course.

Room Tip: All rooms are suites. No suggestions for any particular room or floor.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask potterygirlNC about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samir bhagat, Manager at Comfort Suites Airport, responded to this review
4 January 2012
Thank you for your recent stay at our Hotel. We hope that your stay was
pleasant and that our accommodations and services were satisfactory and thank you for your wonderful comments, our staff is glad to hear that you enjoyed t
Please take time to let us know if there is scope for improvement in our hospitality.
Looking forward to be your host in the near future.
Thank you, kindly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Illinois
1 review
“Smelly room”
2 of 5 stars Reviewed 13 December 2011

I booked this with Choice Rewards points when I needed to travel to Jacksonville for one night unexpectedly. The location was great. We were in room 202 and when we walked into the room a smell akin to smelly socks hit us in the face. We were able to open a window and I picked up a vanilla scented flameless candle which made the room tolerable. The carpet, grout in the bathrooom, etc. are showing signs of age, to the point you can't tell if it's clean or not. I will say the bed was comfortable. We've stayed in other Comfort Suites and have had very pleasant experiences, this wasn't one of them. I would not stay here again.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Travelmom1093 about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samir bhagat, General Manager at Comfort Suites Airport, responded to this review
17 December 2011
I am really sorry to hear about the inconvenience you had when you stayed
with us.
We really appreciate your feedback and please know that your comments and
issues will be addressed. It is our hope that you will give us another
opportunity to serve you. Again, I apologize for the inconvenience during
your stay and look forward to see you during your next visit.
--
Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Senior Contributor
33 reviews 33 reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Good service, great location”
4 of 5 stars Reviewed 13 October 2011

We stayed here the night after our cruise. Everything went smoothly for the shuttle from the port and on the following day, the shuttle to the airport. Our stay was a Choice Privileges Rewards night (free) so I believe that is why the room we got was right off the elevator next to the ice machine. On this Monday however, it was a non issue as the hotel was quiet with mostly business travelers. The lady at the counter in the evening was extremely nice and offered us freshly baked cookies which made the lobby smell heavenly. I surfed the web for over an hour without being disturbed. We walked to the very nice shopping center on the other side of the freeway without a problem and shopped and dined before walking back. Restaurant selection and store selection is great! Our room was very quiet and we slept well. The next morning's breakfast was very good, complete with a decent spread of fruits, juices, cereal, pastry and toaster items as well as the waffles and hot entrees of eggs and sausage. All employees were very gracious and cordial.
Absolutely a nice place in every way EXCEPT, the noticeable wear on the lobby furniture and on the couch in the suite itself. Time for updated upholstery to make this place shine again. Otherwise, a clean, well run establishment with great customer service in a super location!

Room Tip: Our 3rd floor room was quiet even though next to the ice machine.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OldDutch57 about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samir bhagat, General Manager at Comfort Suites Airport, responded to this review
23 November 2011
Thank you so much for your wonderful comments.We have passed it to our staff and they are glad you enjoyed your stay with us. We appreciate your business and hope to earn your loyalty in the future.
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Westminster, CO
Top Contributor
95 reviews 95 reviews
Reviews in 63 cities Reviews in 63 cities
222 helpful votes 222 helpful votes
“Good customer service but rooms need some work”
3 of 5 stars Reviewed 11 October 2011

My friends and I stayed in several rooms at this hotel for the annual Georgia/Florida football game. The staff is very in-tune with the game, so there is a lot of excitement here. The hotel had a good vibe and feel to it, and the rate was reasonable considering the event. Also, this hotel is close to the airport.
The rooms are very good size. But, my room had a mildewy smell and "crispy" carpet. Something serious must have spilled in my room, and they had to clean it up. Don't walk on the carpet in socks is what I'm saying.
The hotel review steers it more to a 2 than a 3, however, I liked the atmosphere and staff here. They just have to get some of their rooms in better order.
I don't think I'll stay here again. I stayed in a different Comfort Inn for a previous UGA/FL game, and that one was much better.

  • Stayed November 2010, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask valor155 about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samir bhagat, General Manager at Comfort Suites Airport, responded to this review
23 November 2011
Thank You For staying with us and for the wonderful comments about our service/staff.
I am really sorry to hear about the inconvenience you had when you stayed with us.
We really appreciate your feedback and please know that your comments and
issues will be addressed. It is our hope that you will give us another
opportunity to serve you and make your stay comfortable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Keep Expectations Low”
3 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

For $60 a night it served it's purpose. Close to airport and places to eat. The room was ok, old carpet and comforters showed some wear. Bathroom was clean. Tube TV that actually impressed me with the amount of channels it offered. Free breakfast with make your own blueberry waffles was a plus.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Employee84 about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samir bhagat, General Manager at Comfort Suites Airport, responded to this review
23 November 2011
I am really sorry to hear about the inconvenience you had when you stayed
with us.
We really appreciate your feedback and please know that your comments and
issues will be addressed. It is our hope that you will give us another
opportunity to serve you. Again, I apologize for the inconvenience during
your stay and look forward to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Suites Airport

  • Comfort Suites Jacksonville
  • Jacksonville Comfort Suites
Address: 1180 Airport Road, Jacksonville, FL 32218
Price range (per night):* INR4,194 - 5,033

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