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The Inn at Mayo Clinic – reviews, photos

3.0 of 5
4420 Mary Brigh Drive, Jacksonville, FL 32224
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The Inn at Mayo Clinic
The Inn at Mayo Clinic
The Inn at Mayo Clinic
The Inn at Mayo Clinic
The Inn at Mayo Clinic
The Inn at Mayo Clinic
Ranked #85 of 132 hotels in Jacksonville
3.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    9
    12
    1
    3
    6
Date Rating
Brick, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“This hotel made our trip easier”
4 of 5 stars Reviewed 25 August 2011
2
people found this review helpful

My family and I are staying at the Inn at Mayo Clinic as my husband needs surgery. The hotel, while not affiliated wit the hospital, is attached to it. This connection has made getting to and from appointments, surgery, and pharmacy much easier. The staff is very kind, which is appreciated. Housekeeping, while efficient once in the room, does need a nudge to get them in there in the first place. There is no pool, which has made keeping the children busy a little tough. The breakfast is very good, and leans on the healthier side! I would stay here again if I had to return to the hospital.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask JoGoesTraveling about The Inn at Mayo Clinic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida, USA
1 review
5 helpful votes 5 helpful votes
“Convenience (?) At A Cost!!!”
1 of 5 stars Reviewed 31 July 2011
5
people found this review helpful

We just stayed at The Inn at Mayo Clinic thinking that the price would be worth the convenience....we were wrong! Although the hotel is located "within" the hospital and clinics, the Courtyard Marriott is equally convenient and at far more reasonable prices. In addition, the Inn offers NO amenities other than breakfast. The Courtyard has a full service restaurant & bar; pool; jacuzzi; gym; free internet throughout the hotel & rooms; fridge in room; microwave upon request; wheel chairs; shower chairs; a free shuttle to take you across the road to the Mayo (although it is a two minute walk) and an extremely friendly and caring staff.

In fact, we cannot figure out how the Inn has remained the only blight on the Mayo Campus. It desperately needs updating both in appearance and technology. The front desk staff needs customer relations training because they sorely need to develop a positive, sensitive & caring attitudes towards their guests.

In speaking with other former guests at The Inn at the Mayo Clinic, believe me that our experience was not an isolated case! The Courtyard is as convenient to the clinics and hospital and your stay will be so much more enjoyable due to the cheerful attitudes of the staff and the updated facilities/amenities.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask equity33629 about The Inn at Mayo Clinic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Lagassee, General Manager at The Inn at Mayo Clinic, responded to this review
14 August 2011
We are very excited to begin a full renovation of our hotel begining August 27, 2011, with some of the newly renovated rooms becoming available in September.

This month we upgraded our internet service to include complimentary high speed wireless WiFi throughout our hotel, including all guestrooms/suites.

All of our suites/guestrooms offer full kitchens with microwaves, stoves, coffemakers and toasters. There is also a dinind area in each room.

Wheelchairs are available in the lobby. Shower chairs and many other ammenities are available upon request.

We do have a shuttle that runs throughout the Mayo Clinic campus, but our pleased that our guests do not have to go outside to reach the clinic. We are attached to the clinic directly with a climate controlled walkway.

Our staff strives to provide the very best customer service to our guests and we are so sorry that a few of our guest's did not have the experience that we pride ourselves in. With some changes at our desk, I think that on your next visit to The Inn you will be pleasantly suprised.

We hope that you choose The Inn at Mayo Clinic managed by Marriott for your next visit to the area to see all of our updates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Book ANOTHER Hotel!”
1 of 5 stars Reviewed 29 July 2011
3
people found this review helpful

If you are a patient or related to a patient at the Mayo Clinic/Hospital, then do consider ANY hotel in the area before booking at the Inn....you have enough to deal with.

My husband is a liver transplant patient and we have always stayed at the Marriot Courtyard Mayo. However, with him being in the Mayo Hospital, I thought it best to make reservations at the Inn. I was wrong! Rates are high unless you commit to a month's stay; the receptionist was totally insensitive to our situation and there are NO amenities.

On the other hand, the Courtyard Marriott Mayo is great. The entire staff is caring, considerate, and very friendly. The rooms are spacious and equipped with a small refrigerator, free wifi/internet; microwave upon request; pool, gym; jacuzzi,good bar & restaurant!

Do choose the Courtyard over the Inn, you'll be happy that you did!

Room Tip: Ground floor rooms facing the pool rather than the parking lot are better. Above the first floor, i...
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  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mikey3312 about The Inn at Mayo Clinic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamont, Florida
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Extremely convient to Mayo Clinic”
5 of 5 stars Reviewed 28 July 2011
2
people found this review helpful

We stayed in the two bedroom suite seperated by a living room/kitchen area $249. Standard Residence Inn layout. Very Clean, staff very helpful and compassionate. Permitted us to use late checkout which was appreciated to rest between tests at the hospital. Free hot breakfast. You can park the car and not have to more again and use the free hotel shuttle to get to the Mayo hospital cllinics. Hotel is also connected by an inside walking tunnel that connects directly to the hospital. We will stay there again inspite of the cost because of the convenience when enduring multiple tests scheduled at different times during the day.

Room Tip: Rooms were very clean and comfortable
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  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Dobroplayer about The Inn at Mayo Clinic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Englewood, Florida
1 review
2 helpful votes 2 helpful votes
“very convient and clean,staff very helpful”
4 of 5 stars Reviewed 21 May 2011
2
people found this review helpful

we were on a trip to the Mayo, this was a convienent hotel,connected right to the hospital, we had a room with a small kitchen and more. If we had had to stay longer it still would have been comfortable. the price was a litle high but it was worth it for us. we also got to spend a little time sightseeing in st augustine which is a beautiful place to visit... we live in southern florida.

  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Denwc about The Inn at Mayo Clinic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Inn at Mayo Clinic

  • Residence Inn Jacksonville
  • Mayo Clinic Inn
  • Hotel At Mayo Clinic
  • Mayo Clinic Hotel
Address: 4420 Mary Brigh Drive, Jacksonville, FL 32224
Price range (per night):* INR7,549 - 12,302

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