I was here for 4 days for business. Did not use the conference facility but it looked really nice. Fantastic Fed Ex business center. Expensive but you can make copies and fax anything. You can rent a computer but it was 40cents a min. This to me seem really expensive but if you don’t carry a laptop I guess you would pay it if you needed to use a computer. There is a place downstairs by the front desk to print boarding passes for free.

I had two meal at the restaurants but the food was ok. There is a place called The Landing that is only about a city block. Easy walk down the sidewalk next to the water. It had a pretty wide selection of food. I really enjoyed the food from the Mexican restaurant. Huge portions and the price was great! The food was really good.

The only reason I did not give this hotel a 5 is because the pool was a bit dirty for me. It was not just dirt but it had paper and other item floating in the pool. The bottom needed a good cleaning. The hot tub was not super hot but comfortable and it needed a good cleaning also. The only other reason is no refrigerator or microwave.

The rooms were good size with a great view if you ask for a river view. I had two queen beds in my room and the bed was really comfortable. Housekeepers did a great job with my room. The curtain the bathroom was dirty when I arrived in the room but it was changed as soon as I mentioned anything. Great pillows but they are feather so if you are allergic you will need to ask for foam. The other positive being female the toilet paper was actual decent for a change.

Great room, great view, great staff cannot ask for much more. Had a wonderful stay and will return.

I've had to come to downtown jacksonville for the last 3 years to go to a convention, I assume that's the only reason anyone would stay in downtown Jacksonville? Downtown Detroit makes Jacksonville look good- I'll never be back.

The Hyatt is THE place to stay, ask for a room with a river view.

The mexican restaurant at the "landing" next door is excellent, good food, service, drinks

My wife and I recently stayed here for a half business/leisure trip to Jacksonville. What was supposed to be a pleasant visit ended up becoming a catastrophe. We would NEVER recommend this hotel after our horrible experience of being mistreated. We left extremely disappointed with hotel management and will never return. Do NOT go.

Pre-trip:
My wife and I are over 60 years old and frequently travel, and this is by far the worst experience ever! We usually don't leave online reviews, but this is the first time that I have to ask my son to post this review using his TripAdvisor account.

Hyatt offers online check in 24 hours prior to arrival. We took advantage of this online tool and confirmed our room.

On-arrival:
We arrived at 11 pm and tried to pick up our keys, but the front desk informed us that there has been a change in our room, and our online check-in has been voided. Our new room was basically a closet with NO BED, NO WINDOWS, and it turns out that the kitchen/toilet was malfunctioning.

Assistant manager to the front desk, Mr. Matt Palmer, came out to inform us that this was our ONLY OPTION. We were told that this was due to our late arrival (so...online check-in and specifying our arrival time was not enough?) We were told that this will only be for our first night, but the room rate of $175 remains unchanged. As compensation for this ridiculous closet, we were given breakfast for ONLY the next morning and a one-class upgraded room for the remaining two nights (a lofty $35 value - wow, lucky us...). This is completely unacceptable!

We tried to argue and demanded alternatives, but unfortunately, English is not our first language. Mr. Palmer took advantage of the situation and brushed us off. We were left feeling helpless, mistreated with his service, attitude, and inability to deal with the situation. It wasn't until after repeatedly asking "why" did he finally tell us that the hotel was overbooked. Apparently, ONLINE CHECK IN is useless. We just want our original room and will pay the rate that we booked, but this is too much to ask at Hyatt Jacksonville Riverfront.

We had to call our son and ask him for help. After numerous calls to get in touch with Mr. Palmer and what I'm sure was a very frustrating conversation, the best that he could do was to take $75 off the FIRST NIGHT ONLY - that's $100 for a room with no windows and no bed (see pictures). It is clear that Mr. Palmer is grossly incompetent, unable to manage his staff and customers, does not understand basic customer service and hotel management, and cannot deal with situations outside normal/standard business operations. He took advantage of our old age and inability to speak English fluently. Hyatt Jacksonville has the potential to be better without this employee.

No bed, no window, closet room:
We had slept (or didn't/couldn't really) on a sofa bed. The sofa bed is extremely uncomfortable, and at our age, we woke up suffering from BACK PAINS. That terrible evening weakened our immune system, and we got so sick that we COULD NOT WALK downstairs for the only free morning of breakfast that was offered to us.

We feel relieved to have returned from Hyatt hell and to have escaped from the unjust treatment and customer disservice. Unfortunately, we are still physically ill and recovering from the emotional trauma. We recommend that you avoid this property at all costs. There are plenty of other wonderful places in the area to stay.

We stayed one day/night at this beautiful property! We arrived just after noon, check in was smooth and swift. We got a beautiful Premier King Suite on the 17th Floor with a spectacular river view. In addition to the river, the 223 foot long yacht, the Kismet was parked directly below our room. Even in February, we had the shades and the sliding door wide open while we were in the room! Self parking is so easy, a special card-key gets you in and out of the parking deck, a $15 per night charge is added to your room charge. Park near the 2nd floor and across a interior walkway, your steps away from the elevator. We dined off-site so I cannot add to the dining. This morning we got Einstein Brothers Bagels which is attached at the rear of the hotel. FYI, the Regency Club (Concierge) is only open Monday thru Thursday.