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Jacksonville Plaza Hotel & Suites – reviews, photos

2.0 of 5
14585 Duval Rd, Jacksonville, FL 32218
Hotel amenities
Jacksonville Plaza Hotel & Suites
Ranked #70 of 132 hotels in Jacksonville
3.5 of 5 stars 115 Reviews
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115 reviews from our community

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Traveller rating
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    34
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    13
    11
Date Rating
Victoria, Canada
Senior Contributor
37 reviews 37 reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
“Stayed here for value, not for extravagance”
3 of 5 stars Reviewed 13 January 2012

I'll be completely up front and say the only reason I booked a reservation at this hotel was because of the price. It was a fairly cheap hotel and it was very close to the JAX airport. The reviews I looked at at the time of booking were fair and that's pretty much the review I'm giving here.

This hotel will not wow you, it will not astound you and you will not leave it thinking what a great experience you had. It did the job, it was a night's stay before an early morning air departure at JAX.

The front lobby was fairly small and clean though definitely not recently updated. The hotel definitely does not have age on it's side and it definitely shows. The hallway was reminiscent of some movie that took place in the late 70's/early 80's. The room itself was equally lacking in updated-ness. I will give credit where credit is due - the room was tidy considering how old it was. Housekeeping actually did the best job they could with what was there.

The bed was not the most comfortable I've slept in but it wasn't uncomfortable either. The room is definitely crowded, meaning there wasn't a lot of room between the bed and the walls or the bed and the furniture. All furniture was definitely older and the heater did emit a faint odor that wasn't something I'd call pleasant.

I did park my car outside the hotel window and I will be honest, I did check on it's security a few times before I went to sleep. It isn't he sketchiest area but I wouldn't leave my car doors unlocked either.

The bathroom was halfway decent. Once again, older fixtures but you can tell housekeeping did what they could do in order to make the outdatedness of the room not be the focal point.

Check out was painless and if I had to stay overnight before an early morning flight out of JAX I would check this hotels prices but without it being an amazing deal I would probably look elsewhere.

Room Tip: Don't expect anything really nice here. Furniture in the room is outdated and hotel does have a...
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  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jack B about Jacksonville Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah Keener, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review
19 January 2012
We appreciate guests taking time to write reviews. We do not advertise as a luxury hotel but we are proud to offer a clean and affordable accommodation. Each of our guest room has a microwave, refrigerator, coffeemaker and hairdryer. We also serve continental breakfast from 6am to 9am, wi-fi throughout the building and a 24-hour airport shuttle is available to those who need it. All of these amenities are offered and included at affordable prices below competing 2 star hotels which offer fewer amenities. On this website, we currently have an average of 3.5 out of a possible 4 from guest reviews. We continually strive to make our services better for category and cost of our hotel.
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Cranbury, New Jersey
Contributor
19 reviews 19 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“worst hotel we've stayed in to date”
1 of 5 stars Reviewed 11 December 2011

The first room they put us in had a door that didn't lock. The next room they put us in, was a "non-smoking" unit but wreaked of cigarette smoke, both old and new!!! Finally the third room they put us in was what we spent the night in. The bed was lumpy and one of the worst nights of sleep we've had. Decided to hit up the 'fitness center'. POS!!! The equipment may have been Norditrac but it was not maintained one bit. Gives the brand a bad name. The 'breakfast' offered included hard/stale bagels. Not worth the price. Definitely won't be going back to this place or recommending it to anyone.

Room Tip: Go somewhere else.
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nilima B about Jacksonville Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah Keener, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review
3 January 2012
We're sorry to hear that you had a less than enjoyable stay with us. Guests do sometimes ignore smoking rules, and that is unfortunate for everyone. We will make sure that the housekeeping is properly communicating with the front desk when they find that a room has been smoked in. This way we can put it down for a deep clean to make it fresh for the next guest. As far as the fitness room equipment is concerned, all the machines are only a few years old and in working condition. I don't think there's anything that needs to be expected of them beyond that. Thank you taking the time to let us know how we can improve our guests' experience with us.
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“Our second stay was better than the first!”
5 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

This was our second time visiting this hotel. We love staying here because you can stay the night and keep your car parked in their lot for your entire vacation. We have actually found it cheaper to rent a room and park at the hotel than it is to park at the airport. The staff here is always so friendly. Of the hundreds of times I have stayed in Jacksonville, I can easily say they have the nicest staff in town.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by soni2662 for Jacksonville
Ask soni2662 about Jacksonville Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alachua, Florida
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Elegant simplicity"”
5 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

I stayed here in Nov prior to a very early airport flght. Free continental breakfast, friendly service, free airport shuttle, free long stay parking. I liked my room very much. The bed was extremely comfortable, the bathroom spacious and everything in good condition. I booked my room through a discount website and will definitely be back. It is very close to the airport so smart for people who have to take early an early flight. The airport shuttle arrived within minutes of the phone call!

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nicksgirl19 about Jacksonville Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“very convenient”
5 of 5 stars Reviewed 1 December 2011

Clean, tidy, close to the airport and very good value. I have used this several times as the starting point for early morning flights out of JAX, and it fits the bill. There's a nice restaurant nearby if you can manage to get across the nasty complicated traffic lights.

Stayed November 2011, travelled solo
Was this review helpful? Yes
Ask BeethovenUsa about Jacksonville Plaza Hotel & Suites
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Additional Information about Jacksonville Plaza Hotel & Suites

  • Jacksonville Plaza Hotel
Address: 14585 Duval Rd, Jacksonville, FL 32218
Price range (per night):* INR2,181 - 3,243

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Jacksonville Plaza Hotel & Suites
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