Jacksonville "proper" is limited in nice hotels, but this is a very nice location and nicer than most Sheratons (SPG property). There's also a little lake behind the property that adds some kind of view from their bar/restaurant.

The restaurant is actually very good. It's kind of a bar/restaurant area. Full bar, tends to get a little noisy at night. The bartenders aren't rude, just not interested. It's really a business hotel, so it closes early. The restaurant food is good - fresh, great waitstaff. American menu. However, note: for breakfast, they have a buffet that's a little pricey - around $16 with tip. You can get a menu and just get eggs, bacon, toast, etc...for a little less $$, but it's not obvious. You also have to fairly aggressively ask for any drink other than coffee or juice. Room service is available, too, which is nice.

The rooms are really nice: clean, roomy, and we had a view of the lake/pond. I keep looking for gators (there's a sign there that says they could be there), but I have yet to see one other than at the zoo! The rooms also have a great, very large work desk that has all the plugs you need. WiFi signal is very good, too. It was a little noisy as I think they were doing outside repairs, and we were next to the housekeeping room.

There's a heated indoor pool, too. Very clean. Also a nice, small gym with a couple of treadmills and free weights.

In the lobby, there's a great kiosk of large-monitor computers free to use as a guest, with a printer for work/boarding passes, etc...there was never a line to use them, so we actually used them to look up places to visit while there.

Staff is VERY friendly and helpful. Overall, great hotel.

There are very limited choices for hotels in JAX - so the standards are low. If you don't expect too much then you will not be disappointed. The good - the beds are comfortable and the bar food isn't bad. The bad - thin walls and (very) loud heat / ac units. The workout equipment is minimal and why do they even bother with the concierge lounge?

I can’t begin to tell you how much I appreciate staying at the Sheraton Jacksonville. After my most recent trip staying at the W Miami Beach, I have a new found love and respect for the entire staff at this hotel. The level of service is far superior to any that I receive staying anywhere else. I’ve stayed over 70 nights throughout the year at this hotel alone. Who would ever think that a 2 Star hotel would far exceed a six star hotel in Miami Beach.

The rooms are tastefully decorated and the beds are super comfortable. The TV’s are HD LCD and provide excellent programming. However, they need to get the History Channel back working again. Strange that it is the only channel that doesn’t work.

You simply cannot beat the superior location by the mall. Every conceivable dining option is a short drive away. If you have a pet, the Sheraton Jacksonville welcomes you with open arms and a warm heart. I cannot say enough great things about the entire staff. They are a true Five Star Staff providing exceptional quality customer service. Michael the GM, obviously picks and trains his people well.

If a former college dormitory became a Sheraton, that's this hotel. They've put some polish on the property but they come up lacking in many areas:
- Thin walls and noisy corridors
- Window unit climate control units that have been converted to thermostat control (a huge annoyance of mine)
- Rooms are quite dusty including a layer of dust over the intake of the A/C unit that I cleaned off both times I stayed at this property. I have a major dust allergy and woke up every morning with bloodshot eyes from an allergic reaction.
- Front desk staff is not very helpful and doesn't know how to handle SPG preferred members. I'm fine with not getting an upgrade, but not being able to give a basic reserved King room and only giving out 2 Doubles is unacceptable. Also requested a room away from the elevator and get upstairs and it's next door to the elevator. Requested a room with no connecting door and came back up with room #2 and there's a connecting door. This isn't rocket science. At that point I gave up.
- The club room is nice but it's in a small space just outside the elevator door on the 6th floor. The attendants are not very helpful - mostly hiding out in the backroom and watching TV. Always had to be reminded to refill things that were empty.
- In Room dining appears to be outsourced to a 3rd party restaurant. The order taker is rude and doesn't know the menu. "What is Malbec - can you spell that? I'm not a bartender!" OK, but perhaps you could read your own menu.

There's not a lot of choice in Jacksonville so perhaps this is the best of the offering. The actual Four Points is much worse.