My husband travels with his job. We also go on two or three vacations each year. Comfort Inns have always historically been our first choice. That is no longer the case after our brief stay at the Comfort Inn in Gettysburg. We checked in the evening of October 30th and my husband went to run a quick errand while I unpacked before going to dinner. I opened the closet to hang a few things and there on the floor of the closet was a washcloth with feces on it. It quite frankly appeared that someone wiped their backside with it several times and threw it on the closet floor. Let me make it clear that it was not hidden in any way - simply laying in plain sight. I slammed the door and called the front desk. An apologetic girl at came to get it immediately. She offered to switch our rooms. I let her know that since we'd booked a 3-night stay, I expected that night to be complimentary. She said she would not be able to reach a manager but would leave notes for the front desk manager and hotel manager who would be in at 7am and 9am respectively. I spoke with my husband and called the front desk to see if she'd reached a manager. She again stated that she would be unable to speak with them but had written the notes to leave for them. I told her that I was quite certain she had contact numbers for a manager and that unless we could get confirmation that that night would be free, we would be leaving the hotel. She walked the notes down the hall to show me (???). I told her that I appreciated it but would need to hear from a manager that evening, that we were leaning towards leaving, and that I assumed at the very least we would not be charged for that night if we left the hotel. "Oh no, you WILL be charged for tonight because you checked in." I told her that we most assuredly would not have checked in if we'd known there would be a feces-covered washcloth in the closet. That was our breaking point. The complete lack of customer service was ridiculous. As my husband walked through the lobby, the girl at the front desk was on the phone (apparently with a manager whose contact information she *did not have*) saying, "I'll see if they'll go for it." What were we offered? $10 off each night of our 3-night stay. We packed up and as my husband returned the key, we were told that we would not, in fact, be charged for that night. I expected my husband to receive a phone call from the manager the next day apologizing for what happened but he heard nothing. We visit Gettysburg yearly and have friends who travel there often. We could never, ever recommend this hotel not only because of the poor housekeeping but moreso because they have management who are too busy to spend a moment on the phone to try and save a relationship with their customers. Try the Wyndham. We had a fabulous stay there.

Great stay here (6 nites) ! Staff friendly, and very helpful (even went out of their way to assist) ! Breakfast offered was great (coffee & tea always on) Rooms very clean and safe. Heated Pool was super. Easy access off the road. Beautiful, picturesque area, Great places to dine, tons of historical sites & tours, museums. Filled with history, interesting shops. Staff knowledgable about area and very helpful with directions.

We came to Gettysburg to do some touring of the Battlefield. Many of my friends recommended this hotel, so we stayed here. Best breakfast, I must say, out of many hotels I've stayed at. Staff was very friendly, informative and made us feel like family. Staff gave us excellent directions and recommendations for restaraunts and tours. Room was clean and comfortable. I would definitely recommend this to anyone who is coming to Gettysburg!!

I found this hotel to be very clean and comfortable. The FREE breakfast was amazing! Scrambled eggs, sausage, waffles, hot and cold cereal, yogurt... too many items to list. The Staff was very helpful and informative. Clean spacious room, with plenty of hot water.