On Wednesday, June 27, 2012, I made a reservation for a one-night stay at the Colton Motel for Saturday, June 30, 2012. On Friday, June 28, the area where I live, Northern Virginia, was struck by a rare and powerful storm system known as a "Derecho," according to NOAA "a widespread, long-lived wind storm that is associated with a band of rapidly moving showers or thunderstorms. Although a derecho can produce destruction similar to that of tornadoes, the damage typically is directed in one direction along a relatively straight swath. As a result, the term 'straight-line wind damage' sometimes is used to describe derecho damage. By definition, if the wind damage swath extends more than 240 miles (about 400 kilometers) and includes wind gusts of at least 58 mph (93 km/h) or greater along most of its length, then the event may be classified as a derecho."
Our particular area experienced winds of 85 miles per hour-plus. Our power was knocked out, as was that of more than 800,000 other residents of our area. Our power wasn't restored until the following Tuesday. We are fortunate enough to own a generator. I didn't make my trip to Gettysburg so I could stay home and operate the generator and keep my family in a reasonable level of comfort despite the effects of this storm.
Unfortunately, the folks at the Colton Motel, despite this act of God, have not seen fit to refund mBe the $97 I pre-paid for my one-night stay. I made several phone calls to management, at one point speaking with a woman who identified herself as an owner of the establishment. Despite the fact that she took my phone number and promised a call-back, I have yet to hear from her again. This is my final word on the matter.
I appreciate the fact that my reservation came with certain restrictions. I am a law school graduate and certainly understand "the letter of the contract." I'm also a reasonable human being who appreciates common human decency in the face of unusual circumstances. At this point and at no point is or was it about the $97; it's simply about how to treat one another properly, contract or no
Please draw whatever conclusions you will. But if your interest is location and value, stay at the similarly situated although slightly higher-priced 1863 Inn of Gettysburg. If it's pure value, try the Americas Best Value Inn.
By their lack of simple human decency the Colton Motel is $97 the richer but has clearly demonstrated that it does not merit your business.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC