Excellent old-world attention. Family stayed here over Christmas and were treated with impeccable service. Rooms are very clean, luxurious, and have an interesting unconventional layout that sets the hotel apart from others. Beautiful wooden-walled lobby was decorated nicely for the holidays. Hot american buffet breakfast included in rate was comparable in quality to those I've seen in good European hotels. Highly recommend.

The morning after sleeping here, I awoke with clusters of bites around my ankles and lower leg. I immediately went to a medical facility, where they said the bites looked as though they were caused by bedbugs. I called the Residence Inn to inform them of this. I was told that the general manager was unavailable, so I asked that I be called back as soon as possible. Instead, I received a curt e-mail the following day informing me that the room had been tested and didn't have bedbugs, and suggesting that I must have been exposed to them sometime in the previous week. I replied that the only place I had stayed was definitely bug free and asked for a refund. The manager then wrote a very rude e-mail denying all responsibility and refusing any compensation. Since hotels obviously have a large number of guests passing through, having bugs would be excusable as long as they were dealt with promptly; treating customers in a rude, dismissive manner, however, is not.
As sidenotes, there was also a hair in the eggs I had there for breakfast and the hotel is overpriced for what it is.

Clean, modern, spacious. Front desk staff friendly and helpful. Everything went smoothly. Super comfy temperpedic matress. Big beautiful breakfast room with a great breakfast buffet. Indoor heated pool. Everything is recently renovated. Price is little high, but competive for the area! Can't think of anything I would change.

Hotel was just redone so it's very nice and clean, staff was super friendly and accommodating, breakfast buffet was best I've ever had at a hotel, small playroom for kids, indoor pool, free wi-fi