It's a good 30 minutes from the center of Philadelphia but I found it easy enough to find. The room was standard quality compared to other Sheratons. For the size of the hotel, the gym really should be bigger, there are 4 treadmills and 1 was not working. I had to wait to use 1. Large breakfast area but not that great choice if you choose the continental. I would go to the hotel again, if I had things to do in that part of town.

My family and I stayed for two nights over a recent weekend, which was our second stay there. We chose the hotel because of it's proximity to some family we were visiting and their indoor pool. There are a number of reasonable choices of hotels about 5 miles north of this hotel, but just one a few other much lower rated ones right nearby. The pool is very nice and reasonably sized for a hotel of this type. The water was pretty chilly this time, but was very comfortable when we stayed there in April. The room was fairly large and clean, the beds ok (felt a bit old but not bad). There's a good sized flat screen mounted on the wall, a fridge and a microwave in the room. The bathroom is laid out a bit funny and it's hard to find good places to hang towels and there's limited closet space, but that's really nitpicking. We'd easily stay there again as long as the pricing was competitive with the hotels further north. Lots of restaurants and shopping nearby, including within easy walking distance. The driveway entrance off US Rt 1 could be marked much better, it's right after the car dealer. I hear there's an entrance off Grant Ave, which if true would have been very useful since US Rt 1 is a divided highway, but nobody told us that at the desk (should have read more Tripadvisor reviews before we went there!!). The front desk staff was friendly and probably would have told us more if we'd only asked, but they didn't volunteer much information. The heat/air system made a constant clicking noise when the fan wasn't running. Just a bit annoying. We had one maintenance request and it was handled very quickly and correctly.

As a very frequent traveler, I stay in hotels ~150 nights a year, and I've done that for many years in a row. It has been years since I have stayed in a hotel that was truly this awful. No one should stay here.

I needed a hotel for business in northwest Philadelphia; it appeared, judging by brand name alone, that the Four Points would offer the best experience. I cannot comment on the experience offered by the many budget chains with nearby locations, of course, but I suspect that they would not provide a worse experience than this dump and would likely do so for far cheaper than the well over $100 I paid to stay here.

Problems began at check-in. The staff member was very nice, but when I got to my room, I immediately noticed a few major problems: first, there was no cover on the duvet. It was a coverless duvet sitting on top of the sheets -- quite different than the typical Four Points and the hotel's pictures online. Suspicious, I pulled back the uncovered duvet; this revealed a bed with a big hair in it. In the bathroom, there was hair on the towels. Disgusting.

Since this level of filth was unacceptable, I returned to the desk and explained that the room had cleanliness issues. To the staff member's credit, he apologized and assigned me to another room. Somewhat annoyingly, another staff member was also dispatched to my original room to check it out. I will give the hotel the benefit of the doubt here -- I'm hopeful they were looking to note the various housekeeping errors for training -- but it had the feel that my claims were being 'inspected' by the hotel. Interestingly, I ran into said 'inspector' in the hallway as I went to my new room, and I said, "some issues, yes?" He replied, "yes, I pulled back from the duvet and saw what you were talking about."

While my new room featured a covered duvet and no hair in the sheets or towels (what an achievement!), it was also dirty. The chrome fixtures in the bathroom were covered with spots, the carpet was full of dark stains and deeply worn, the couch had white stains on it, and there were dust bunnies all over the place. The bathroom tile also had lots of spots and very clearly had not been thoroughly mopped.

Beyond the cleanliness issues, the room was in poor condition: its cheap furniture (nightstands and closet/desk unit) was worn and splintered, upholstery on the couch and chair was worn, wallpaper was peeling off the wall, and the walls were scuffed with black streaks. Paint was peeling off of an electrical box. The lamp was unplugged. The hallways of the hotel were in similarly bad shape -- worn and spotted carpet that appeared to not have been vacuumed in several days and black scuff marks all over the walls. The elevators (ancient and slow) were in similarly bad shape; one of the elevators had spilled food on the floor that had not been cleaned up by hotel staff.

It was difficult to get a good night's sleep. One, the whole place felt dirty (hardly relaxing); two, the mattress was lumpy; three, the sheet was threadbare; four, the curtains did not cover the entire window and light from the parking lot spilled in the room as a result. Furthermore, the curtains were odd: while there was a privacy curtain (would have been nice if it actually covered the whole window), there was not a sheer curtain. Therefore, if you wanted to open the curtain to let in the daylight fully, you got to expose yourself to whoever in the parking lot wanted to watch.

The staff members I did interact with were nice. However, two major service flaws: the complimentary coffee in the lobby was non-existent at our 6:10 departure and, two, my wake-up call was not made. At check-in, the clerk inquired if I wanted a wake up call; I told him 5:15a. When I had to switch rooms, I even verified that the wake-up call would be switched to the new room; he promised it would be. Well, 5:15 came and went and I never received a call (thanks to my cell phone, I woke up).

This place is an absolute dump. It's shocking that Four Points/Sheraton would allow it to stay under the brand's banner, because it is a disgrace to that banner. The hotel is in sore need of renovation and, worse yet, suffers from major cleanliness issues. Stay elsewhere.

Came from out of town in stayed in your hotel. They had fights that broke in hallway where the police was not called. We had children in the room in which the staff of the hotel didn't take in mind that something terrible could have happen. I would never return to your hotel again