This hotel is a ploy to extract money from unsuspecting out-of-towners. $12 internet, $30 parking: Those are just some of the fees that you will encounter if you stay here. You can't fight back once you're in town and have nowhere else to stay.

Hotels beware. If you nickel and dime customers, you are going to get scathing reviews. Why? Because putting in hidden fees, or "unbundling" the costs of basic necessities, deprives consumers of the right to know how much they are going to pay. The types of people who stay in a Hyatt regency are going to need internet access and the operators of this business are well aware of that. It does not necessarily have to be throughout the hotel, but there should be somewhere that people can access the internet for free, whether in the lobby or a business center. Internet is a necessity nowadays. This hotel has absolutely no areas with free internet access. I confirmed this with several employees. I was told that I would have to pay between $18 and $24 to have internet service during my 2 day stay. I have stayed at 16 hotels over the past 2 months, from Econolodges to 4 star hotels, and every one of them has provided free internet access in at least one area of the hotel. Not here.

I brought up this issue with their manager -------- [name withheld]. I said I felt that I was being nickel and dimed because when I purchased the reservation at Hotwire, there was no mention of how much the additional cost would be for internet access. All she did was to say that this was "my opinion", recite the internet charge policy, and make some smart comments that did not address the real issue. This included a suggestion that $18 was so little, why didn't I want to pay it? She kept treating me like I was trying to get something for free, when in fact I was trying to suggest a way for this hotel to improve the customer experience. I'm pretty tired of companies feeling that it is okay to nickel and dime customers, and then belittling them when they complain.

This hotel is far from Philadelphia's excellent subway system, so you have to take a taxi to travel into the city or bring your car. They charge $30 for self parking!

Send this hotel a message--do not book there!

My teen daughter and I stayed at the Hyatt Regency overnight as part of her birthday celebration in late January, and we both loved our stay. The staff was pleasant, friendly, helpful and professional; the room and bathroom were immaculately clean and nicely furnished. We ordered room service, and the food was very good. The climate control for the room was excellent. Before booking our trip, I read other reviews from people complaining about paying for valet parking, but there is a self-park option. I paid the extra money for valet parking and it was more than worth it, especially considering the exorbitant cost of parking in Philadelphia and the dearth of on-street parking in the city.

I was also aware of the $10 Wi-Fi fee, but fortunately, my T-Mobile smartphone has a program that allows you to use your smartphone internet service as Wi-Fi access for other devices, so my daughter and I were able to use our laptop and eReader for free, avoiding the need to purchase Wi-Fi access at the hotel. It would be nice if the hotel offered free Wi-Fi for guests.

Since the hotel is located at Penn's Landing, we enjoyed a spectacular view of the waterfront, the city skyline, and were able to watch the ice skaters at the Blue Cross RiverRink. The Hyatt Regency is also located within walking distance of many area attractions such as the Moshulu, the Spirit of Philadelphia Cruise ship, Independence Mall, and dining attractions like Dave and Busters. The weekend we stayed at the hotel was during the Chinese New Year celebration. Chinatown in Philadelphia was only a few minutes drive from the hotel, and we had a great time.

We thoroughly enjoyed our stay there and hated to leave, but we are looking forward to our next (extended) stay at the Hyatt Regency!!

my husband and I stayed at this hotel for my birthday in February,,,, what a great place.
Rooms were clean, decorated very smart, great views of the river and the surrounding city from our room. Walkable didtance to many restaurants ,,, we loved walking along the waterway to the Moshulu which is right next to this hotel. Staff was friendly also. We definitely would go back here, it was a great price also compared to other hotels in the area!

I stay at this hotel periodically on business. The location right on the water close to the historic area is really nice when you have some downtime. My room itself wasn't particularly impressive, but it was clean and had all the usual amenities.

Every hotel staff member I encountered was friendly and professional.

The fitness center was above average for a hotel.