I was in Philadelphia with some friends for a conference at the Marriott on Market Street but as it was full and expensive, The Columns seemed like a charming alternative from the online description
(can't find that review now funnily enough though...). Initially we were delighted, the rooms were well designed with interesting wallpaper, fittings and books, each with a different theme, very retro
and vintage. The B&B is one of many large townhouses on a leafy avenue
called Clinton Street and all in all we thought we'd made a grand choice- unfortunately that was before we'd stayed there or met Kathy.
The first night I arrived back fairly late from the conference to check in, only to be informed by one of my friends who'd already checked in that the landlady had been badmouthing us as my name sounded "foreign", and as I didn't tell her my time of arrival (I'd arrived a day later than planned, but had let her know this through a friend) - very unprofessional. She then proceeded to extract full payment from us there and then, as we were getting ready for bed and much the worse for wear, which I found very insulting and so refused to give her my credit card details and requested she wait til the next
day when I'd pay her in cash.
We had an 8am start at the conference, so left without getting breakfast (best choice from what I hear). Before I left I asked her about the laundry service, and she told me that there was a laundrette
a few blocks away! charming. If I'd checked the online description of the B&B before I'd asked, I would have called her on that, as it clearly specifies that the service is available.
On our return that evening she followed me into my room casually moaning on about not being able to clean it earlier as she was having the computer fixed- the logic of that excuse still escapes me- but I said nothing at the time thinking it would be done the next morning. Surprise surprise it wasn't- and we quickly appreciated the disadvantages of Kathy having no full-time staff employed at The Columns. Throughout the duration of our stay, the room was hoovered only once, the bathroom was never cleaned, and towels and bed-linen never changed. In addition to this the bathroom sink was constantly blocked and the heating was turned right down. I could have coped if this was all, but she has a cat, a thoroughly detestable grey animal that is allowed to wonder about the B&B at will, and as there are no locks on the bedroom doors (!) it targetted my bed a lot- in fact the smell of cat urine on my pillow and sheets was so bad by the third night I borrowed a pillow from one of my friends and when Kathy told me off for doing so I pointed out why. She smelt the bed and immediately changed the pillow and sheet ("why didn't you tell me before?" she retorted), and then proceeded to blame the smell on the
"Ralph Lauren dyes" she'd used to treat the sheets and said she didn't
smell it herself but... Absolute tosh, she knew what her little bundle
of horror had done and was worried that I might make an issue out of it. So yes, I suppose I got some of my linen changed once at least, but neither of my friends did.
I'm sure Kathy has redeeming qualities- she's clearly a woman of experience and from the early reviews I've read some may feel that she
provides entertaining and interesting conversation. Unfortunately I'm not one of them; she basically complains a lot. She complained that I had irrevocably damaged an antique dresser in our room by resting some
a small tub of salon product containing sugar solution on it (I cleaned it up, no damage was done). She complained that her cat had gone missing (it returned). She complained that my friend had put a bag on an antique sofa - an antique sofa which her incontinent cat had
just jumped off (It begs the question- why have "antique" furniture in
a B&B if you're worried about it geting damaged?).
The Columns and Kathy are like a bad parody of the B&B business- like Fawlty Towers but without the laughter track and with a landlady who is clearly nuts. Its a shame to have to give such a bad review, I coped better than expected as I had mates with me, we're doctoral students and fairly easy-going- but I really want to stress how highly
UN-recommended this B&B is as an option in Philadelphia.
If you own or manage The Columns on Clinton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
- Manage your listing
