This is a nice hotel in a very good location. Staff seems to have many greater priorities than clients. I was almost run over in the hallway by someone with a cart. The bar staff was indifferent. The calamari was poor. The menu was restricted for a "restaurant week" and was very un-enticing. It seemed like an imposition to get a seat in the restaurant. I may return because the location is convenient but I am not returning for the service.

well, it's a westin...so you expect the nice decor, courteous staff, awesome bed & shower, clean and large rooms. the pleasant surprises on our weekend trip to philly were the extremely competetive pricing and superb service at the hotel. riding the elevator down from our room, we were still trying to decide which sights to see (and when). saw a gentleman at the concierge desk and swung by to chat a sec. best decision of the day. richard asked our interests and in a matter of seconds he had our trip planned, marked on the map, and sent us on our way. next day. stopped by to thank richard and get a rec on lunch. best decision of the trip! you'll have to ask him yourself but i'll say that pat and gino are now 2nd tier for me. all in all, great proof that an organization's greatest asset is its people. thanks again to richard and all the staff for a great stay...see you next time!

Recently returned from a one stay at the Westin - Philadelphia. I highly recommend this hotel to anyone staying in the city of Philadelphia. Upon check-in, I was upgraded from a standard room to a suite at no-charge as same was available. The valet and reception staff were both very professional and helpful. The hotel was very clean, and the amenities were superb. The hotel also has a small gym at no charge which contains sufficient equipment for a good work-out. Westin's heavenly bed is in fact, heavenly. Finally, kudos to the cleaning crew and supervisor that retrieved a couple of items that I inadvertently left behind. I will definetely stay at the Westin again on my next visit to Philadelphia and I recommend this hotel to anyone traveling to the city of brotherly love.

Recent trip to Philly was marred by our disappointing stay at the Westin. On the positive side, the staff, especially the concierge, was very friendly and helpful in helping our family navigate around town. Also, excellent location. Now for some negatives...completely empty minibar (and I mean completely empty), very very noisy on the 5th floor, wallpaper coming off the walls near the elevator, no gift/sundries shop. When I asked where I could get a can/bottle of diet coke, I was told my only option was the minibar. When I said that my minibar was empty, I was told to walk across the street to the Rite Aid. Not what I would normally expect from a Westin. Finally, when I say it was loud on my floor I mean no one in our room could sleep between 12:30am-3am as a bunch of unruly 25-year olds were constantly making noise, slamming doors, yelling, etc. Finally, be prepared to shell out $50/day for valet parking and $22.50 per adult for the breakfast buffet. When many competitors are offering free breakfasts, this is hardly a value proposition.