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Hilton Garden Inn Philadelphia Center City – reviews, photos

3.0 of 5
1100 Arch Street, Philadelphia, PA 19107
Hotel amenities
Hilton Garden Inn Philadelphia Center City
Ranked #39 of 84 hotels in Philadelphia
4.0 of 5 stars 426 Reviews
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426 reviews from our community

What travellers say about this hotel
  • Terminal market(13)
  • Parking garage(12)
  • Liberty bell(9)
  • Front desk staff(9)
  • Friendly and helpful(7)
  • Bus station(4)
  • Very nice(4)
  • Right next(4)
  • Independence hall(4)
  • CUSTOMER SERVICE(3)
Traveller rating
    97
    193
    80
    38
    18
Only show reviews for Family (91) | Couples (82) | Business (97)
Date Rating
Seattle, WA
Top Contributor
84 reviews 84 reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
“A great location if without car...”
4 of 5 stars Reviewed 9 February 2012

This property is located right in the heart of Chinatown and only blocks from the the Old City. Like all Hilton Garden Inns, we had a made-to-order breakfast in their very spacious and nicely-appointed restaurant/ballroom. The staff, except for front desk, were extremely friendly. Although the reception desk and small lobby are on the street level, the actual hotel does not start until the 7th floor. Hence, there was never a security issue even though the hotel is located right next to the always busy Convention Center. Besides a very reasonable weekend rate, the fact that they are located one block from one of the train stations was ideal. We did not incur the expense of renting a car to get into or depart the city. Simply hop the train for $7 each way and you're at PHL Airport in about 20 minutes...perfect!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richardson, Texas
Senior Contributor
37 reviews 37 reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
“Overdue for a remodel”
3 of 5 stars Reviewed 7 February 2012

it wasn't terrible but it wasn't great either. Rooms were clean and fresh; halls were dimly lit and a bit drab. The front desk crew was pleasant and the location was good if you are working in center city; it's right next to the Philadelphia Convention center. Just no wow factor for me.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Deptford, NJ
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“Celebrating a friend's 30th”
4 of 5 stars Reviewed 20 January 2012

We booked this hotel for 1 night - as a place to stay after dinner, drinks, and a show in the city.
The hotel was in walking distance of many restaurants, lounges, and clubs in downtown Philly.

Desk Clerk was friendly. Room had nice city views. It had two queen beds and a pull out sofa bed. There was also a desk area, dresser, and flat screen tv. Bathroom was double sink, tub with attached shower.

It was very very clean which made me happy. We only used the room for putting the finishing touches on getting ready and then sleeping when the night was over and it was perfect for that. Because of the central location of the hotel and room arrangement with bed area and sitting area separated by half wall I would recommend to anyone spending sometime to visit the city, including families.

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HGIPhillyGM, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review
3 February 2012
Dear Jenn K,

Thank you for allowing us to host your recent stay at the Hilton Garden Inn Philadelphia Center City. It was indeed our pleasure to host you and your friends for a 30th.

I want to thank you for the feedback you provided on this website regarding your experience at our hotel. As General Manager, your comments and feedback are very important to us as we use them to commend our associates that have gone above and beyond in providing exceptional service to our guests. The feedback also inspires the entire team to ensure that we exceed our guest’s expectations. I am very pleased that you enjoyed your stay with us and I have shared your review/comments with our entire hotel team.

Again, thank you for choosing the Hilton Garden Inn Philadelphia Center City. On behalf of the Hilton Garden Inn Philadelphia Center City family, we look forward to seeing you in the near future and please wish your friend a belated 30th on behalf of the hotel.


Sincerely,

Dan Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
46 helpful votes 46 helpful votes
“Not a bad stay at the Hilton Garden”
3 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

We stayed at the Hilton Garden Hotel in late December for 4 nights and mostly had a pleasant stay. We booked a Double room ( 2 double beds and a sofa bed). The beds were very comfortable and the room was fairly large with a separate sitting area with sofa bed. The front desk staff were exceptionally friendly and helpful. We had a hire car and although I have read other reviews about the expensive parking we were actually not charged for parking and recieved a card which allowed us to come and go as we pleased.(I'm sure we were lucky and this was an oversight by not charging us.....but I'm definitely not complaining). The location is a bit dodgy, I was not comfortable walking around the area after dark and my husband was harassed by a couple of guys as he was leaving a restaurant with some take out one night but on a positve note the railway Market next door is awesome! (especially the pulled pork rolls). Would we stay there again? probably not but that is no reflection on the hotel more on the area.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bridgewater, New Jersey
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
“Centrally located opposite the Philadelphia Convention Center is value for money.”
4 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

Adjacent to China Town and opposite the Philadelphia Convention Center, it is a convinient hotel at reasonable cost.
Likes:
1. Location
2. Staff friendliness
3. Neat Rooms
Dislikes:
1. Parking is expensive, and they had no in out privileges the day I stayed.
2. Door locks seemed old and required more then 1 try to open the room.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Philadelphia Center City

  • Hilton Garden Inn Philadelphia
  • Philadelphia Hilton Garden Inn
  • Hilton Philadelphia
  • Philadelphia Hilton
Address: 1100 Arch Street, Philadelphia, PA 19107
Price range (per night):* INR8,444 - 20,355

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