Beautiful old bank lobby concerted to the Ritz...beautiful....everything you expect from a Ritz hotel....I caught a special rate...could not hurt to ask about specials....room was large with a nice view...very clean...service as you expect....went there to see a concert in Phila. and the band was staying there!!!! enjoy...

This was my second time staying here. And all be said about hotels. Nothing beats a ritz. I stayed on the club floor in a one bedroom suite. It was clean and beautiful. I felt like like I could do this every day of my life and not get bored. The service was exceptional. I ate at the restaurant in the lobby. Im not really a fan of hotel restaurants and I didn't enjoy it. I found the selections to be very limited. If you go to Philadelphia, stay here.

I will start off by saying I've never stayed at a Ritz Carlton before and this is name wise the nicest hotel I've been in. That being said the standard room was just that. Very standard. The carpets were dingy, the arm chair worn out, and the pipes in the room were loud when you used any water. I will say I enjoyed the champagne welcome, the view of City Hall from the room and the breakfast we had the next morning at 10Arts which was included in our stay. In fact it is the best breakfast I've ever had at any hotel! If you are looking for a comfortable place to sleep with a great location in Philly this is for you. If you are looking for frills try somewhere else.

The original design of the bank building which now houses the Ritz Carlton is exceptional. Unfortunately, the hotel's current decoration and finishes are in serious need of improvement. It seems that this hotel can't decide whether it is a W or a classic Ritz. Either way, the carpet, wallpaper, trim, furniture and linens were all showing definite signs of wear and age which were unacceptable for a "5-Star" hotel, and should be replaced / upgraded / repaired as soon as possible.

Service was very friendly and prompt to reply to any of our needs. Unfortunately, like many Ritz properties, we had to request Bulgari bath products, slippers, an extra robe and towels, but they were happy to deliver them once we did.

I should also add that the location is great (right next to City Hall) and the bar has a buzzy happy hour every evening.

Over all, not horrible, but not the best either. I would definitely try the city's other 5-Star hotel before I returned to this one.