Dear eelSeattle,

I would like to first thank you for staying with us here at the Hilton Philadelphia Airport. You have many choices, and we certainly appreciate you choosing our property. Secondly, thank you so much for the feedback regarding your stay. I make it a point to review ALL guest comments in order to keep our staff focused on providing the best possible experience for all those who choose to stay with us. The only way we can get better is through feedback - both positive and constructive - from our guests!! In addition, the best advertising we can ever get is through our loyal customers letting everyone know what a great experience they had during their stay.

You obviously had a nice stay, but I also wanted to let you know that we will be doing some upgrades to our product over the next 12-18 months to provide an even better experience.

Again, thank you for the review, and thank you for staying with us. I do hope you will choose the Hilton Philadelphia Airport the next time your travels bring you here!!

Yours in Hospitality,

Mark Williams
General Manager

Dear hiflya,

I wanted to first thank you for staying with us, and secondly for your feedback. I make it a point to read and review all guest comments in order to keep our staff striving for excellence. As we strive for that perfection, the best way to improve our service and our property is through feedback from our guests - both positive and constructive. As you will read below, we did hear our guests and listen to their comments - including yours.

Based on your comments, you are absolutely correct that we did not have wrieless internet, only wired available, during your stay in September of 2011. But, as of November 2011, we now have FAST, FREE, wireless internet throughout our entire property - including the guestrooms, all meeting space, and our F&B outlets!!! I know that you commented you would not stay here again, but I do hope that you would consider our property now that we have added the COMPLIMENTARY Wireless Internet.

Again, thank you for your comments, and I do hope to see you stay with us again when your travels bring you to Philadelphia.


Sincerely,

Mark Williams
General Manager

Dear Hobietim,

I would like to first thank you for choosing our hotel during your recent visit to Philadelphia, but also thank you for the feedback regarding our service and our facilities. I make it a point to review all comments regarding our hotel. The only way we can improve what we do is with feedback, both positive and constructive, from our guests!!

Thank you for the kind words you made regarding our service and team. It means a lot to us that guests can see the pride we take in providing the absolute best guest experience we can offer. Having said that, I wanted to address a few items you brought up in reference to the property itself. We are well aware of the fact that some of our product is a little dated and needs to be refreshed - so we are acting on that feedback!! Over the next 12 months, we will be making improvements in order to freshen up our hotel - new carpet, wallpaper, etc. is to be included. This will give our team the opportunity to provide a great experience from our service to our modern facilities. As you said, we do operate a well maintained and well serviced hotel, but these updates will enhance what we already do. As far as the size of our HD LCD televisions is concerned, our units are the same size that you will find in most other Hilton properties as we all must meet the same standard on size. We are in the midst of enhancing our channel selection as we speak and expect to have that upgrade completed in the next 60 days!!

Again, thank you for your feedback. We take guest comments very seriously as they are the best gauge for us to know what we can do better - as we constantly want to improve in what we do. I do hope that you choose our hotel the next time your travels bring you to Philadelphia.

Warmest regards,

Mark Williams
General Manager

Dear Harithw,

First, allow me to thank you for your review of your recent stay here at the Hilton Philadelphia Airport, and secondly thank you for the opportunity to be your hotel of choice when traveling to our area. As we strive every day to provide an outstanding experience for all of our guests, any and all feedback we can get can only make us better - so thank you.

It is certainly nice to see that the changes we have been making here at the property are being seen by our guests, But, as I stated above, the only was we can get better is through using the feedback we receive and making the necessary changes to improve our service and our facility.

I believe that we have an outstanding staff here at the Hilton Philadelphia Airport that can provide the best service in the area, so I do hope that you you choose us the next time your travels bring you here!! Again, thank you very much, and we look forward to seeing you soon.

Sincerely,

Mark Williams
General Manager