I had an early flight and was planning on using the airport shuttle. I called ahead to make sure they had transportation. Extended Stay told me they do not have a shuttle however they said I could walk across the street to the Embassy Suites and use their shuttle. NOT TRUE!!!!! The shuttle driver saw us walking over and informed us he is not allowed to shuttle guests from Extended Stay even tho they tell you it is ok. I walked inside and asked Embassy Suites to call a taxi. The woman informed me that taxis do not come out to that area and if they do it will take about 1 hour...I did make it to my flight but will never again stay at Extended Stay...The hotel and room had a very odd smell....Do not stay here!

I travel for work and have stayed at this property several times over the last six months. While it is true that it is not the cleanest hotel, it is one of the remodeled ESA's so it doen't have that rundown creepy, grungy feel and the rooms are very quiet. I am not sure what good the security guard does, since one time while I was here the laundry room was broken into and vandalized, but overall it seems to be a quiet location. I never had a problem with any of the staff, and it is convenient to the airport, and highways. Once you figure out how to navigate around Philadelphia, you can find restaurants and shopping areas, on your own. But, I had no luck with anyone at the front desk knowing what was nearby, which I found a bit strange. This is not the worst place I have had to stay in but, it is far from the best.

Horrible place to stay and should be given a quality rating of a half star. First, customer service at the front desk was poor quality the front desk and manager did not seem to be very helpful for early arrivals and were not very knowledgible regarding on line booking entities and procedures. I had to wait 20 minutes to speak with a manager to be checked in as an early arrival and hotel staff refused to hold bags behind the front desk. Cleaniness of the room after fighting to get into my room with a manual door key from the 1970's, appeared to have some debris on the floor and the room setup appeared to be dingy and cheesey. Upon returning from an event 2 AM in the morning. The front desk attendant was no where to be found because it closes after 11 PM. Unfortunately, I forgot my room number and attempted to use the emergency phone line to speak to available staff member who never pick up the phone. It took an additional 20 minutes to locate an on site security guard to locate a staff member who then told me that my reservation was canceled. The following day was check out and the hotel attempted to charge me additional fees that were not negotiated when I booked on line through a travel site. I would not Extend My Stay for another second and I would not have my worst enemy or ex-girlfriend stay there!

If i had been on a business trip, this place would have been unacceptable because i need a more luxurious stay. However, i was visiting family and once i adjusted to the sparcity of the room, it was totally fine. Plus side: Very roomy, good kitchen which saves money on meals, practically free internet, attentive staff. Down side: Thin walls, thin bed (though relatively comfortable nd they'll give you extra pillows), plain decor, housekeeping only every third day. Oh and the entryway doors are RIDICULOUS; they are completely manual and since you have to move your own luggage, as a single travelor i actually threw out my back moving in and out. Conclusion: When you choose a hotel for price, you get what you pay for, but this was a fair tradeoff.