First the positive.

Reservation mixup.
Made reservation on booking.com on 12/31/11 while in Austin, TX. Erroneously made the reservation for Feb 3, 2012 and not Jan 3, 2012. Amanda Burroughs at the Hyatt changed the reservation while we were in Baltimore, MD with a $10 increase in price. This was great and I appreciate it. This is great and they really didn't have to accomodate us especially since the reservation was "non-refundable." So, thanks.

The service.
The staff was helpful. The valet service was great. They helped us with our two sleeping kids. Helped us with a luggage and whisked our car away. The front desk staff helped us up to the room and gave us a hand getting us settled in.

The room.
The room was large and clean with two enormous beds. Since we were travelling with two small kids the bed space and spacious room was more than enough for us. We were in a Queen Queen Room.

The location.
The location of this hotel is just incredible. We were right in the middle of the city and went by foot to where we had to be on Jan. 3rd.

The negative.

While I Paid $189.00 + $28.73 in tax + $37 for valet parking, which represents a 34% savings off their regular price and that is great, but was it still worth the price? My response is a resounding, "NO!" Why? The room, the internet, the breakfast, the noise.

The room.
I know that they are updating the rooms, but these rooms are really, really, really in bad shape. The faucet handles fell off. The carpet was stained. Shower didn't work properly. Toilet made a horrible noise. Etc., Etc., Etc., Luxurious? No.

The internet.
Not free. Not included in the hotel room. I just don't understand this at all. This is a Hyatt. Internet should be included.

The breakfast.
What breakfast? We were on our own. I know we saved 34% off the regular price. Thanks. But no breakfast? Come on.

The noise.
They warn you about the construction noise because they are refurbishing the hotel rooms, but what they don't warn you about is the noise from the corridor. I'm not sure what those doors are made of, but they are NOT sound proof. My hope is that with the refurbishing of the hotel rooms, a large room like ours will have a small foyer before entering the hotel room in order to reduce noise. Rooms that have 15 foot+ ceilings need foyers to cancel noise from the corridor. Without this small addition, noise just amplifies within the room and even mouse peeps sound like elephant stomps.

My most recent stay at the Hyatt at the Bellevue in Philadelphia left me in pain and with an expensive Dental bill, and barely an apology from the hotel staff. I ordered the Mason Jar Cheesecake dessert from room service (which comes from the hotel's XIX restaurant). I took the first bite and was crunching on shards of glass! I cracked a molar tooth!

I immediately called to report the incident, and the night manager of the restaurant and a front desk agent came to my room to take a report. This occurred late at night, and these two individuals obviously did not know what they were doing. The next morning, Christine N. ("Room Executive" is the title on her business card) was at the front desk when I checked out. She told me to send her any medical bills I incurred and she would take care of everything. I still have not gotten any resolution to this horrible incident. SHAME ON THEM.

My sister and I travel to Philadelphia almost monthly on business, and have stayed at numerous downtown Philadelphia hotels. Hyatt at the Bellevue was my favorite, and I am so disappointed that Christine N. has left me with no choice but to stay at another hotel from now on.

Fourth time staying at this hotel has timeless charm.Center city location within 5 blocks of Rittenhouse square. Gourmet shops within hotel including tiffany, williams and sonoma, ralph lauren,Palms restaurant.roof top cocktails lounge.circular breakfast room.service very helpful and friendly.room comfortable bed and linens at $125 weekend rate it was a great deal in the center of it all!

The moment we arrived, we felt like we were in a different world. The hotel, just by appearance is amazing. Just upon checking in, the desk representative congratulated us on our marriage (the day before) and let us know we would be enjoying our nice room.