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Residence Inn Philadelphia Airport – reviews, photos

3.0 of 5
4630 Island Avenue, Philadelphia, PA 19153
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Residence Inn Philadelphia Airport
Ranked #55 of 84 hotels in Philadelphia
3.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    10
    10
    8
    4
    10
Date Rating
Chicago, Illinois
1 review
“Baby friendly- so helpful”
5 of 5 stars Reviewed 4 February 2012

Hi- I adopted a baby, and stayed at the hotel during interstate adoption process. The staff was so friendly and helpful, it made it so stress free for me. They even ran errands for me, helped with set up of the crib and stroller, and generally were over the top friendly.

I will always have fond memories of the Residence Inn and the friendly staff. They should be the official adoption hotel.

Wireless connection made it easy to conduct business, they faxed for me, really made it so easy for me to stay here for a week. Laundry was so helpful too.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JMF5114 about Residence Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_PHLPA_GM, General Manager at Residence Inn Philadelphia Airport, responded to this review
6 February 2012
Hello,

Thank you for your feedback.

At Residence Inn Philadelphia Airport we strive to provide top notch quality and service to all of our guests. I am so happy we were able to not only enhance your hotel stay, but also your overall adoption experience here in Philadelphia.

Congratulations to you on the adoption and we hope to welcome you back sometime soon. Please feel free to reach out to me directly should you need accomodations in the future. Angela Cottrell, General Manager, 215.492.1611
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Hong Kong, China
Top Contributor
75 reviews 75 reviews
Reviews in 32 cities Reviews in 32 cities
56 helpful votes 56 helpful votes
“Accomodating, friendly staff.”
4 of 5 stars Reviewed 31 January 2012

This hotel was a typical Residence Inn which means a nice room at a good price. The free breakfast was quite good and the staff working in that area provided excellent service. The front desk staff gave us good options for local dining which was most appreciated.

There was an ice storm the morning we left and the staff was right on top of it. The area was salted and cleaned right away. The front desk staff sent a log to our room for our fireplace which was a nice touch. I would definately go back to this lovely city and this hotel again.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Hkloban for Philadelphia
Ask Hkloban about Residence Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_PHLPA_GM, General Manager at Residence Inn Philadelphia Airport, responded to this review
1 February 2012
Dear Hkloban,

Thank you for your feedback. I am happy you enjoyed your stay with us!

We pride ourselves in service. I’m glad to hear the extra fire log during the ice storm helped you feel warm and comfortable.

We look forward to welcoming you back very soon. Please contact me directly should you need assistance in the future. Thank you.

Angela Cottrell, General Manager, 215.492.1611
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Mount Joy, PA
1 review
“Excellent Experience”
5 of 5 stars Reviewed 9 November 2011

I stayed here for a month while my daughter was a patient at the University of Pennsylvania Hospital. The location was absolutely perfect as well as the accommodations. It only took 12 -15 minutes to get to the hospital even in the morning traffic. They offer a discounted rate for patient's families. The rooms were kept very clean and maintained very well. The staff was very friendly and helpful. I couldn't have ask for anything more. Breakfast was perfect and in the evening they had dinner available at no charge. Angela was a very good manager as well. I was in the office in the morning and she had everyone together and shared any positive remarks from the customers as well as any complaints. She was a definite motivator. I would recommend the hotel to anyone.

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LoriMountJoy_PA about Residence Inn Philadelphia Airport
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RI_PHLPA_GM, General Manager at Residence Inn Philadelphia Airport, responded to this review
1 February 2012
Dear LoriMountJoy_PA,

Thank you for your feedback. I am happy you enjoyed your stay with us!

We pride ourselves in service. We are also happy to help families visiting University of Pennsylvania Hospital.

I look forward to welcoming you and your family back very soon. Please contact me directly should you need assistance in the future. Thank you.

Angela Cottrell, General Manager, 215.492.1611
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“worst ever”
1 of 5 stars Reviewed 28 September 2011

Terrible!!! Dirty. Not maintained. Old, not updated. Looks like sprawling old apartment complex. drawers in bathroom falling apartment. old kitchen appliances. grass needs cutting. hedges need trimming. food is bad. NO WIRELESS Internet connection!!!!!!!!!!! Filthy laundry room. Sign to entrance is burned out and end up driving past it at night. More like an old Howard Johnson's or Day's Inn. Been here five days and moving ASAP.

Room Tip: don't stay here.
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  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask mike887755 about Residence Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Disappointing Marriott Property”
2 of 5 stars Reviewed 29 August 2011
1
person found this review helpful

I stay at dozens of Hilton and Marriott properties each year for work and vacation. This was one of the least clean and run-down properties I have stayed at in many years.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jeffrey H about Residence Inn Philadelphia Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_PHLPA_GM, General Manager at Residence Inn Philadelphia Airport, responded to this review
19 September 2011
Thank you for your feedback. I truly apologize for your experience. We take all comments very seriously and use them to improve. I passed this review to our housekeeping team so we may work on increasing our services. I thank you for your time and business. Sincerely, Angela Cottrell, GM
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Additional Information about Residence Inn Philadelphia Airport

  • Residence Inn Philadelphia
  • Philadelphia Residence Inn
Address: 4630 Island Avenue, Philadelphia, PA 19153
Price range (per night):* INR10,569 - 16,720

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Residence Inn Philadelphia Airport
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