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Doubletree by Hilton Philadelphia Center City – reviews, photos

3.5 of 5
237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Hotel amenities
Doubletree by Hilton Philadelphia Center City
Ranked #26 of 84 hotels in Philadelphia
4.0 of 5 stars 491 Reviews
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491 reviews from our community

What travellers say about this hotel
  • Great location(14)
  • Broad street(12)
  • Very nice(11)
  • Friendly and helpful(7)
  • New Years Eve(5)
  • Flat screen TV(4)
  • Hilton Honors member(3)
  • Would definitely stay(3)
  • Hot tub(3)
  • Very good(3)
Traveller rating
    162
    189
    71
    40
    29
Only show reviews for Family (78) | Couples (129) | Business (145)
Date Rating
Hershey, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Worst $180 stay EVER!”
1 of 5 stars Reviewed 12 February 2012 via mobile

Based on the $180 per night rate I would expect to not hear the elevator shaft right on the other side of my wall, and screaming fraternity kids all night. then top that off with room service that doesn't answer the phone 15 minutes prior to the stated close time, and a front desk that won't answer the phone EVER, I'm livid that I paid that much. Econo lodge cares more about it's guests.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask yz_enroute about Doubletree by Hilton Philadelphia Center City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review
20 February 2012
Dear yz_route,
I appreciate you taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City.
I take all comments by our guests very seriously, and do our best to learn and better our guests stay by the feedback given. I can tell you we learned a lot that weekend. Our guests' safety and comfort is our number one priority. We have already put into place new polices to avoid these situations in the future.
I do hope that if you are ever in Philadelphia in future that you would consider giving us another chance.

Regards,
Bill Fitzgerald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vacationmom103
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Across the street from the Academy of Music”
5 of 5 stars Reviewed 10 February 2012

We chose the Double Tree because of its location directly across the street from the Academy of Music. I was traveling with my daughter, for her birthday. The hotel was efficient and clean.
Standouts were doorman and senior cashier who has worked at the property for many years. Front desk was speedy, gotta love that cookie program, it's cute. Room was high up, on the east side of the city. GREAT VIEWS, clean and tidy bathroom. We had room service for breakfast...traveled with my daughter, kids love room service! Close to the Wilma as well and great Art store nearby. Affordable property, we enjoyed our stay.

Room Tip: the higher the better. we were near an elevator, but heard nothing.
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  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vacationmom103 about Doubletree by Hilton Philadelphia Center City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review
15 February 2012
Dear vacationmom103,
Thank you for taking the time to write a review of your recent visit with your daughter to the Doubletree by Hilton Philadelphia Center City. Yes, the cookies are amazing and they are hard to resist being here everyday. The wonderful smell of them baking in the morning really is the best!
I will be sure to let our staff know that they were key in you both having such a great stay! You're right what kid doesn't love room service? That knock at the door is the best part! It's like magic!

I'm gald that you had such a great stay and got to explore a few of the cultural aspects of aour area.

We look forward to having you stay again with us again at the Doubletree by Hilton Phialdelphia Center City.

Regads,
Bill Fitzgerald
General Manager
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Hartford
1 review
“College Visit”
4 of 5 stars Reviewed 9 February 2012

Great location, friendly staff, spacious room; overall a very pleasant stay, except no free internet in room.

Room Tip: Higher floor and facing city hall for a great view (if you don't mind street noise)
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RCB-08 about Doubletree by Hilton Philadelphia Center City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review
15 February 2012
Dear RCB-08,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City.
I was pleased to have read that you had a great stay with us. In response to our internet not being free-we do offer free internet in the public areas-lobby, lounge and business center.

We hope to see you again soon at the Doubletree by Hilton Philadelphia Center City.

Regards,
Bill Fitzgerald
General Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Stay!”
5 of 5 stars Reviewed 6 February 2012

We stayed during Temple's Graduation. Everything was flawless, from check in to check out we had a great experieence. I would reccommend to anyone visiting the city.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Brando0413 about Doubletree by Hilton Philadelphia Center City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review
7 February 2012
Dear Brando0413,
I appreciate you taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City.
I am glad that you had such a great stay with us while you were in Philadelphia for Temple's Graduation.

I hope you get to come back to visit us again at the Doubletree by Hilton Philadelphia Center City.

Regards,
Bill Fitzgerald
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good Value for Business Travel”
4 of 5 stars Reviewed 31 January 2012

This hotel does a nice job of providing fine value for its business travelers. Attentive to their customers' needs, they are very responsive to any requests and have shown marked improvement since I relayed my concerns to their staff following a visit in early January. The location can't be beat by any other Hilton-network property in Center City....

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask tpjonas08 about Doubletree by Hilton Philadelphia Center City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review
1 February 2012
Dear tpjonas08,
Thank you for writing a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City. I appreciate you coming back after having a lackluster stay earlier this year.

With the new year we have been bringing very specail attention to the service we provide our guests. Afterall, you are a guest in our home and we want you to have the most enjoyable experience possible. I am thrilled that you had noticed the improvement.

We hope to see you again soon at the Doubletree by Hilton Philadelphia Center City!

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Doubletree by Hilton Philadelphia Center City

  • Doubletree Philadelphia
  • Philadelphia Doubletree
  • Double Tree Hotel In Philadelphia
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Price range (per night):* INR9,059 - 17,950

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