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Shilo Inn Suites Mammoth Lakes – reviews, photos

2.5 of 5
2963 Main St, Mammoth Lakes, CA 93546-2179
Hotel amenities
Shilo Inn Suites Mammoth Lakes
Ranked #10 of 31 hotels in Mammoth Lakes
3.5 of 5 stars 122 Reviews
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122 reviews from our community

What travellers say about this hotel
  • Continental breakfast(5)
  • Underground parking(3)
  • Very clean(3)
  • Indoor pool(3)
Traveller rating
    33
    31
    26
    19
    13
Only show reviews for Family (34) | Couples (35) | Business (5)
Date Rating
Truckee, California, United States
1 review
1 helpful vote 1 helpful vote
“Great service!”
5 of 5 stars Reviewed 22 October 2011
1
person found this review helpful

My family and I arrived without a reservation at midnight in October on our way back home from San Diego. Our kids (2 eleven year olds and a 6 year old were exhausted!). Bobbi, the manager, was incredibly friendly, fast and helpful. She offered extra towels and blankets without even asking. The rooms were large (much larger than Quality Inn where we stayed on the way down) and priced really well! $25 less than Quality Inn next door! They were also clean and comfy. We ended up leaving our daughters' two pillows in the room accidentally and Bobbi was very helpful in getting those returned to us. The customer service at Shilo Inns was top notch and the environment very pleasing. I would highly recommend this Inn when staying in Mammoth. Thank you.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lichfield
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A friendly clean and convenient hotel”
4 of 5 stars Reviewed 20 September 2011

We stayed here as a family for 1 night whilst travelling from San Fran to Vegas. It's an ideal place to stop and the welcome was nice and friendly. The room was plenty big enough and clean. Would definitely consider again and if I was to come here in the winter - would check it our for somewhere to stay again.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask whittisteve about Shilo Inn Suites Mammoth Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
28 September 2011
Dear Whittisteve,

Thank you for wonderful comments about the Shilo Inn in Mammoth Lakes, California.
I was very happy to hear you kind comments about the staff and our rooms. We strive to keep affordable excellence. Please do keep us in mind for your winter trip to Mammoth.
Thank you again,

Bobbi Sherrell

General Manager
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SOUTHAMPTON
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“NOT WORTH THE MONEY”
1 of 5 stars Reviewed 12 September 2011

VERY Dis-Appointed . Good job i did not pay the full rate. very out dated hotel, we were in the usa for 4weeks it was not our worst but a close 2nd. IT IS A PET FRIENDLY HOTEL not sure if i got my bites from the bedding or the country walks during the day.Old bedding Old Bed Old Tv Poor Internet very small breakfast room had to wait over an hour before my party of 7 can be seated (only 4 tables). STAFF was ok to start with but soon as we mentioned we booked via hotwire the tone was altered to you one of them are you you get what you pay for . if only the would spend some money it in a great party of the country but needs updating.

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  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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Ask SLIM02380 about Shilo Inn Suites Mammoth Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
13 September 2011
Dear Guest,
You have my sincere apologies for your experience with our staff. It is truly not acceptable and will be addressed. I am very sorry to learn of your overall disappointing stay. I do appreciate you taking the time to pinpoint areas of improvement for us here at the Shilo Inn, Mammoth Lakes. We are always would be happy to honor our lowest available rate through our 24 hour call center. I do hope next time you are in the area, you will give us another opportunity to exceed your expectations.
.
Bobbi Sherrell
General Manager
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Rohnert Park, CA
Reviewer
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Reviews in 2 cities Reviews in 2 cities
“Disappointed”
3 of 5 stars Reviewed 25 August 2011

For the price, we found Shilo Inn to be a disappointment. The fitness center was closed due to broken equipment. The swimming pool was stained and appeared a bit cloudy (though this could be due to the staining). The hot tub was only slightly warmer than the pool, also stained and not very inviting. The TV was old with limited selection of channels. Complimentary continental breakfast was simple but adequate.

  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask mafirst about Shilo Inn Suites Mammoth Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
6 September 2011
I do appreciate your taking your time out to pinpoint areas of improvement for us here in Mammoth Lakes at the Shilo Inn.
We strive to keep a high level of service and give all our guests a wonderful stay.
My apologies regarding your disappoint with our facility.
Again, thank you for your honest critique, and we do hope that you will visit us again.

Bobbi Sherrell
General Manager
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London, United Kingdom
Top Contributor
103 reviews 103 reviews
Reviews in 74 cities Reviews in 74 cities
48 helpful votes 48 helpful votes
“Dreary, dated, needs a refurb but adequate”
3 of 5 stars Reviewed 24 August 2011 via mobile

The 1970s TV and radio/alarm in the rooms tell you everything.

Really dreary rooms really need refurbishing completely.

Desk staff efficient-ish but not exactly friendly.

Pool is quite nice and steam room great but sauna doesn't heat properly.

Free breakfast basic but adequate, but space available to eat it just off the lobby is hopeless when there are more than 2 families there. Usual horrible plastic/polystyrene cups, plates, cutlery. Very American, unfortunately.

I'm undecided on the "would you recommend?" but on balance would say look for better at the price.

Free wi-fi sort of works.

Dreary.

Mammoth Lakes is a cool place though - rent bikes in town, go up the ski lift and spend 2 hours coming back down - fantastic!

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Gobbledyspook about Shilo Inn Suites Mammoth Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobbi Sherrell, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
30 August 2011
Thank you for taking the time to submit a review on the Shilo Inn, Mammoth Lakes, CA. I am sorry to read of your disappointment. It is our pledge and goal to provide our guests with not only service, but comfort, cleanliness and value. I do appreciate your pinpointing areas of improvement for us here in Mammoth Lakes. We hope to welcome you back again soon to enjoy the activities here in Mammoth Lakes.

Bobbi Sherrell
General Manager
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Additional Information about Shilo Inn Suites Mammoth Lakes

  • Shilo Inn Mammoth Lakes
  • Mammoth Lakes Shilo Inn
Address: 2963 Main St, Mammoth Lakes, CA 93546-2179
Price range (per night):* INR6,207 - 11,575

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Shilo Inn Suites Mammoth Lakes
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