I booked a large group, we had 5 condos. The condos were wonderful, clean, nicely decorated. The proximity to the Canyon Lodge is a plus. The kitchen was well stocked with plenty of appliances, pots, pans, dishes, etc. There was plenty of firewood. The beds were comfortable. The jacuzzis were hot and everyone enjoyed them. Very nice.
There are no elevators, so if you have a condo on the third floor, be prepared for some huffing and puffing. With food and ski gear, it is a workout!
If you plan on booking here, especially with a group: BEWARE of parking issues; They tell you, three parking spots per unit. If you have more than 3 cars coming, you may end up having one park near the entrance to town in the RV park. (at $10 per night and sevderal miles away) This results in a logistical nightmare. It is illegal to park in parking lots or on the streets during snow season.(it doesn't say this part on the web site)
Whatever you do, don't deal with the girl at the front desk, by phone or otherwise if you have problems. The only word in her vocabulary is "NO!" She is not able to say, "Let's see what we can do to solve your problem, maybe we can work this out, etc. (actually, we encountered two unfriendly women at the desk) The answer is always "NO.", "Not possible", "Those are the rules." (period). I had to ask to see the manager, who was just the opposite, and solved our problem immediately. I would have given this place a zero for customer service if I had not taken the initiative to talk to the manger. .
The manager, on the other hand was very helpful with our parking issues and was quick to give us overflow parking. It was no big deal to him, however it was an impossible task when dealing with the front office help. ?
The entrances to the different buildings, which are stretched all along the street are not marked and it is difficult to find your unit the first time you arrive, especially if you arrive after hours. They do provide a map on the website, and it is HIGHLY recommended you print and take it with you if you arrive at night.
The buildings are spread out, so if you have a group, and multiple condos, your group is likely to be scattered up and down the street.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC