This is a review of our experience of trying to book this hotel from Australia. I generally prefer to deal directly with the hotel when booking, rather than going through a booking agency. I have googled everything I can think of to try to find the hotel's website and have looked at all the hotel booking sites - this hotel does not appear to have its own website and I'm not able to find even an email address or phone number so that I can contact them with questions prior to booking. All of the booking sites seem to be only offering non-refundable options (ie lose first night's accommodation fee regardless of when you cancel!) but there is contradictory information on these sites (eg they will say "free cancellation" then something different in the fine print). A bit frustrating and I think we're going to have to book elsewhere for this reason. So - can't review the hotel itself, unfortunately - just this one component of it.

We (2 adults and 3 children) stayed at a 2 bedroom condo at this village before Thanksgiving (was snowing on the day of arrival). The condo was on the 5th floor and not bothered by any noise. It was very spacious, clean, and well furnished and had a well equipped full kitchen. The decor, although not luxurious, but up to date with granite counters. We had a part view of the village and pool from our balcony. The kids enjoyed playing the snow at the village. The underground parking was easy to access. The condo was worth ~$250/night for it's location and size. However, the only downside was that the gondola to the ski mountain was not open yet, so we had to drive and pay for more parking (gondola was scheduled to open in Dec). The stay was comfortable and felt like home. We would like to return again, but winter season rate is too high.

We visited for one night, in the offseason (AUG) so the service was a bit inferior, w/ trainees handling check-in/out, and the a/c in the room not quite up to the task however this place is amazing. It must be magical in the winter time. I would revisit.

We had a 1 night stopover - the drive was awful, we'd heavy rain which made the roads slippy when we arrived we were given rooms which were good standard - although the beds were not comfy at all - despite the 'special mattress'. The hotel was hosting Octoberfest - so the atmosphere was great- the sun shone and the room and bed was OK for a 1 night stay.