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Crowne Plaza Dayton – reviews, photos

3.5 of 5
33 East Fifth Street, Dayton, OH 45402-2485
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Crowne Plaza Dayton
Ranked #7 of 46 hotels in Dayton
4.0 of 5 stars 166 Reviews
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166 reviews from our community

What travellers say about this hotel
  • Hotel staff(5)
  • Parking garage(4)
  • Convention center(4)
  • Will NEVER stay(3)
Traveller rating
    57
    41
    30
    25
    13
Only show reviews for Family (28) | Couples (21) | Business (75)
Date Rating
Linden, New Jersey
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Good remodeling is coming soon!”
3 of 5 stars Reviewed 1 February 2012

The hotel is not bad itself, yet it does need renovation, the ceiling in the bathroom looks simply dirty as if it was not coated with paint for long years! Furniture is also old and worn out, and although there is a flat screen TV, there is not much choice, only local programs, not even CNN or Weather channels. I stayed there in December 2011, and I hope changes are coming soon!
The staff is nice and helpful, and this is the most important!

Stayed December 2011, travelled on business
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Ask TamkaDen about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Cooney, General Manager at Crowne Plaza Dayton, responded to this review
5 February 2012
Dear TamkaDen:

Thank you for taking the time to share your comments about the Crowne Plaza Dayton on Trip Advisor. As you stated in your review, "The staff is nice and helpful, and this is the most important!" and I couldn't agree more. While going through our renovation, we have been focusing on training our associates so that we have the most personable, friendly and knowledgeable associates in the Greater Dayton area. Since your stay in December, we have come a long way with the remodeling. Our rooms are complete and our lobby and public spaces are nearly finished as well. All of the rooms have been stripped from top to bottom and feature all new granite topped furniture, new beds and ergonomic desk chairs. The bathroom has been stripped, painted, wall-papered and have new granite vanities. In fact, there are some new pictures on the Trip Advisor site which show what the hotel looks like now.

We also just signed an agreement for new televison service, so all of the rooms will now be HD to capitalize on the new 37" flat panel televisons, with a 72 channel line-up that offers CNN, the Weather Channel and so much more. I think that on your next trip to our hotel you will be pleasantly surprised and pleased with the changes that have taken place.

Thank you again for sharing your comments on the Crowne Plaza Dayton, and I look forward to welcoming you back on your next visit to Dayton. On your next trip, please be sure to share your impressions of the improvements with us!

Thanks Again,

Michael Cooney
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Underrated Bargin”
4 of 5 stars Reviewed 1 February 2012

I recently found myself last second in Dayton for a 40-hour business trip. I scrambled from the plane to get a hotel room and from that moment on the extremely friendly staff made me feel welcome in a new city. I was picked-up at the nearby Airport by the hotel's FREE shuttle and after I was warmly greeted by one of the lovely ladies at the front desk they recommended and drove me to a nearby spot for dinner. The hotel is under construction, I can't wait to see the finished product. By the way, the top floor bar is a great spot for a late night drink or early morning breakfast. Free newspapers, free computers in the lobby, nice enough gym. And did I mention the hotel shuttle drove me around town during my stay, on a moment's notice (they have 3-4 different vans). Def the place to stay in Dayton!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Andrew H about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Cooney, General Manager at Crowne Plaza Dayton, responded to this review
5 February 2012
Dear Andrew H:

I am glad that you chose to stay at the Crowne Plaza Dayton during your recent unexpected trip to the Dayton area. We value each and every guest and want to make sure that first-time guests return again, and again. The hotel is currently finishing our long awaited renovation and I hope that on your next visit to Dayton you will notice even more amenities, such as a new coffee shop and guest pantry, while enjoying the same high level of service you received on your last trip.

Thank you for sharing your complimentary review on Trip Advisor. We know that many people read reviews before deciding where to stay in a given city, so we very much appreciate your kind words. Should you end up in Dayton again, we hope to welcome you back as one of valued repeat guests.

Sincerely,

Michael Cooney
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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
“EXCELLENT STAY”
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

What a difference a few weeks make. Return back to Dayton Crowne Plaza and it was wonderfull. The restaurant staff,bell hop,were terrific. Being a Platium member for over 17 years, the following people make sure that i was treated for my loyalty:LESIA COLE, CEE CEE,ANDY,KRISTI, JASMINE,CHEKEYLA MOORE, And the entire restaurant and bar staff. This has been one of the best stays that i have had in years coming to this hotel again was a pleasure. The named employees remember me from over the years staying here and made we feel welcome to be back at the Crowne Plaza Dayton Ohio

Room Tip: What a difference a few week make. Return back to Dayton Crowne Plaza and it was wonderfull. The res...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JAMES P about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Cooney, General Manager at Crowne Plaza Dayton, responded to this review
5 February 2012
Dear James P:

Thank you for your kind words and particularly for acknowledging the exemplary service of the individuals you named in your review. They are among the best of our associates, though there are certainly more who make ensuring guest satisfaction their sole objective. We have been working very hard, not only on the physical plant of the hotel, but more importantly on the levels of guest service. I am pleased to see that you noticed a difference from your previous stays.

Again thank you for your kind compliments and I look forward to welcoming you back to the Crowne Plaza Dayton in the very near future.

Sincerely,

Michael Cooney
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Louisville, Kentucky
1 review
“The Extra Mile”
3 of 5 stars Reviewed 26 January 2012

I just want to thank the sweet staff at the Crowne Plaza Hotel in Dayton, OH, for their efforts to make us feel welcome. A special thanks to Carmel T who went the extra mile to get an ice cold can of Sprite for a tired thirsty traveller. She didn't have to do that but showed such compassion. I was so touched. Thanks, Carmel T. Blessings on the entire staff at the Crowne Plaza. ~ cls

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cls629 about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Cooney, General Manager at Crowne Plaza Dayton, responded to this review
27 January 2012
Dear cls629:

I would like to thank you for your comments regarding the staff you encountered at the Crowne Plaza Dayton during your recent stay. We appreciate all feedback from our guests, especially positive feedback. Your mention of Carmel is no surprise either. Carmel is one of many exceptional associates we have at the hotel who care deeply about the service our guests receive when they stay with us. I will be sharing your comments with Carmel and the rest of our team during our upcoming all-associate gathering, and I know she will be both pleased and humbled by your compliments.

Again, thank you for taking the time to share your thoughts, and I look forward to welcoming you back in the near future.

Sincerely,

Michael Cooney
General Manager
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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
“Andy at the front desk was Outstanding!!!”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

After driving for 8 hours from Charlotte I was very tired, but when I got to the front desk I was pleasantly surprised.

Andy was extremely kind, courteous, and professional. He made sure that I understood the layout of the hotel, and was also sure to tell me where I could park my car and on what deck. The hotel has undergone some wonderful renovations and because of the decor and Andy's help I will definitely be staying here again when I return to Dayton.

Room Tip: Rooms on the 9th floor are the best.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Bush41 about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Cooney, General Manager at Crowne Plaza Dayton, responded to this review
27 January 2012
Dear Bush41:

Thank you for taking the time to post your comments about the Crowne Plaza Dayton, and specifically Andy at the front desk. We appreciate your kind words, and the fact that you have made the choice to stay with us. We realize that you have many choices for lodging in the Dayton market, and we hope that we will continue to earn your business when you travel to Dayton. Andy is one of the many superstars that we have on staff, and I have already shared your comments with him and the rest of our team.

Our renovations are almost completely finished for all of our guests to enjoy, and I appreciate you mentioning the improvemnets in the decor so that all of our future Trip Advisor guests know of the changes that have taken place. We look forward to welcoming you back for many future visits. Thanks again for your kind comments.

Sincerely,

Michael Cooney
General Manager
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Additional Information about Crowne Plaza Dayton

  • Dayton Crowne Plaza
Address: 33 East Fifth Street, Dayton, OH 45402-2485
Price range (per night):* INR6,049 - 9,466

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