Stunningly rude service, very poor quality food, how is it possible to get steak so badly wrong? Ended up with getting food poisoning. They never even bothered to respond to my numerous complaints. Our recommendation - avoid the place.

We stayed at Crater Lake Lodge for 2 nights, Oct. 12 and 13. This lodge is awesome, the great rooms and dining room, outside verandas beautiful. Our weather was superb so we could hike during the day and have great views of the lake and surrounding mountains. We ate breakfast and dinner at the Lodge and the food was good. My duck was a little tough on the first night, but breakfast both mornings was excellent and we really liked the ambience. Our regret was that our room was small and the bed awful, lumpy and bouncy. We had a lake view but in retrospect wish we'd gone with 2 beds and more space. The Lodge was clean and the staff superb. Everybody was helpful and nice, and we met some charming people on hikes and at the hotel.

This lodge was everything I imagined. The rooms were clean and comfortable. The common areas were my favorite and the viewing of Crater Lake was spectacular. We went to the grocery store and bought some food for our cooler so we had snacks and lunch for our hiking excursions. This can cut costs tremendously since one is paying around $200.00 per night. I will definitely stay at any National Park lodge.

We really wanted to visit on two weekdays but could only get reservations for the week-end of Oct 7 and 8, 2011. That turned out very well as the weather up to our stay included 10" of snow. The lodge was beautiful with bark covered pondorosa pine walls in the Great Hall. Rusic carved lamps and comfortable seating. I can't imagine how you would get a seat in either the Great Hall or the dining room in the summer. It was nice to have a light meal in the Great Hall when we arrived but there was only one chair left and I sat on a very hard, cold but wide windowsill to have a drink and soup.
The room was exactly what we expected and had a terrifc view of Crater Lake. One of the queen beds had the duvet on sideway and my friend could not get it up to her chin until we remade the bed. I mentioned it to the hotel housekeeped in the hall the next morning and it was fixed when she made up the room. But at 200+ a night we expected better. One wonderful view from the room was the sun rising over the rim of the caldera the following morning. Made the whole experience very special.
We were very pleased with the dining room and the food was pretty good but not excellent. What was excellent was the service from the warm and thoughtful hostess to the wait staff. My garlic mashed potatoes at dinner were served cold and replaced immediately by our server and unfortunately the replacement was cold too so I just let it pass. The restaurant features all food and wines Oregoneon and that was a nice touch. Breakfast and lunch about the same with OK food and a great staff. Very expensive.
Although the east rim was closed due to snow we had a spectacular day to see the lake and surrounding area. Nice visit all in all for a two day vacation.