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Candlewood Suites Newport News – reviews, photos

2.0 of 5
329 Commonwealth Dr, Yorktown, VA 23693
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Candlewood Suites Newport News
Candlewood Suites Newport News
Candlewood Suites Newport News
Candlewood Suites Newport News
Candlewood Suites Newport News
Candlewood Suites Newport News
Ranked #3 of 8 hotels in Yorktown
4.0 of 5 stars 31 Reviews
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31 reviews from our community

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Miami, FL
Senior Contributor
41 reviews 41 reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
“Still good but not perfect”
4 of 5 stars Reviewed 23 January 2011

I have stayed at this hotel several times over the past few years. This time things weren't as perfect as they had been in the past. When I checked in, the front desk agent (Deborah, pronounced Deh-BOR-ah) told me they had given me a "handicapped accessable" room (I am NOT handicapped). When I asked her why, she explained that all of the rooms in my price range had already been booked. I found that odd because the parking lot was practically empty during my weeklong stay (not to mention that I had paid for my room nearly six months in advance). After I saw the room, and didn't like it (the shower head was too low for me - I am 6'2") and NO storage area in the bathroom - presumably so a wheelchair could move around), I told her I wanted something different. Since the type of room I had reserved was "sold out", she upgraded me to a one-bedroom suite for the same price! That was great and I ended up with a terrific room (#120) for no additional money. Everything was fine except for the time I went to do laundry (free for hotel guests) only to see an "out of order" sign on both the washing machines. I asked the front desk when they expected them to be fixed. They said probably the next day, and they were right. They were fixed the next day. It's a good thing I was there for more than one night because I would have been really irritated if I couldn't have done laundry. The internet was rather odd. Although they advertise wireless internet, I still had to connect my laptop with an ethernet cord. It wasn't a big deal but I don't consider that "wireless". I even tried it without the cord and there was no wireless signal at all. Once connected, you are given two choices: "Basic" internet for no charge or "Premium" internet for a fee. One day I decided to try the "premium" and there was practically no difference. Don't waste your money; stick with the free service. There had been a big snow right before I came but for the entire week I was there, the whole parking lot was a solid sheet of ice. Maybe they had no way of removing it but I thought it was pretty dangerous. Overall I would recommend this property. But if they try to give you a lesser room than you paid for upon check in, you will likely get what you wanted - or better - if you complain.

  • Stayed December 2010, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Yorktown, Virginia
1 review
“just like we were home!”
5 of 5 stars Reviewed 12 January 2011

not the place i wanted to be for christmas but since we couldn't stay in our home for christmas do to a fire ,on dec 23rd. I feel like it was the next best thing .my husband son and I were greated late in the evening by a very nice person after a awful day we had no clue how to adjust our lives at this point deborah greated us at the door help us with what we had and our two dogs ,took us to our rooms made sure we had what we would need .I was the best it could be for us considering .after we settled in it was time to walk the dogs she explained where to take them and what to do with the poo bags .we had to stay until jan 4 2011. so this ment we were living there,washing cloth in and out for work exc... also the biggest snow storm we have ever had at christmas .we always felt at home since we worked during the day deborah was always our smiling face ,our person that had to deal with trading out of the dirty linens ,towels and having to fix our room keys almost each night also had to help me deal with the broke washer in the laundry room .always never mining to help she was what made us feel at home guiding us through our long stay when we left we knew we would miss her but we were going back home .i must say she was very good with our teen age son also getting him movies and ideas for what to do with himself while we were working on our house .I hope and pray that we will not have to return for another stay .but we have family and friends that come to visit and we will be using this place for our guest house and we only hope they will get to meet our new friend deborah.thank you again for making our stay a pleasant one .

wanda and scott chamberlain

  • Stayed December 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hickory, North Carolina
1 review
“My Experience At Candlewood”
5 of 5 stars Reviewed 10 January 2011

My experience at Candlewood was great.For someone that travels 95% of the time it was
nice to enjoy many of the comforts of home.Deborah assisted not only myself but also my
colleagues in every aspect of our stay at the hotel making it a memorable one. I look foward
to being a guest in this hotel once again.

Jeffrey L.Swindell

  • Stayed January 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Love this Place!”
5 of 5 stars Reviewed 7 January 2011

I travel a lot on business and stay in modestly priced Hotels. When I travel to the Newport News/Hampton VA area I always stay at Candlewood Suites in Yorktown. The rooms are great. Clean, neat and comfortable. Full Kitchen is great even though I don't really use it. Bed is very nice and the room layout provides a lot of room to work/computer etc.

For the money you can't beat this place! No Free Breakfast but still a great deal!

  • Stayed January 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Goshen, OH
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Fabulous!”
4 of 5 stars Reviewed 12 September 2010

Wonderful place to stay. Easy access to highway to travel into Norfolk. Literally around the corner from grocery, theater, gas, restaurants. Staff was very friendly and very helpful (especially a manger named Lisa). Room was clean and comfortable. We stayed on third floor overlooking the lake in back of the hotel. Nice gazebo in back with gas grills and several tables/chair to eat by the lake. Pool was clean. Very nice fitness room and laundry facility.

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Candlewood Suites Newport News

  • Candlewood Suites Yorktown
  • Candlewood Yorktown
  • Yorktown Candlewood Suites
  • Yorktown Candlewood
Address: 329 Commonwealth Dr, Yorktown, VA 23693
Price range (per night):* INR3,809 - 7,561

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