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Holiday Inn Express El Paso - Central – reviews, photos

2.5 of 5
409 E Missouri St, El Paso, TX 79901
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Holiday Inn Express El Paso - Central
Holiday Inn Express El Paso - Central
Holiday Inn Express El Paso - Central
Holiday Inn Express El Paso - Central
Holiday Inn Express El Paso - Central
Holiday Inn Express El Paso - Central
Ranked #28 of 78 hotels in El Paso
4.0 of 5 stars 56 Reviews
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56 reviews from our community

    Trip type
Traveller rating
    15
    24
    12
    4
    1
Date Rating
Odenton, Maryland
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Weirdest Hotel Experience Ever”
3 of 5 stars Reviewed 6 February 2012

We stay in Holiday Inns frequently on our travels, and never have we encountered a property like this one. We reserved and executive king room, which was roomy... but may also have been a handicapped room. That's the only reason I can think of that the light switch would be 2.5 feet off the floor and the shower heads would be about 5' high. We're rather tall (and not in need of handicapped room) so this was uncomfortable for us. That, coupled with the teenagers running up and down the hallways and playing catch at midnight, made our stay less than ideal. However, the room was clean, and the staff was friendly... Just wish they hadn't put us in a room we obviously weren't going to be comfortable in.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Decent Hotel”
3 of 5 stars Reviewed 15 December 2011

I just stayed in this hotel for one night and its too far away from the airport. I was charged almost $20 dollars for the taxi from airport. I believe this this hotel has a shuttle bus service but the shuttle bus was parked in the hotel. Breakfast was okay and the hotel does not have any smoking rooms. Smokers beware!

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask merwill about Holiday Inn Express El Paso - Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Good Choice for Downtown El Paso”
4 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

Clean and comfortable with friendly, efficient service. Easy to get to off I-10. Downtown El Paso is kind of dumpy, but if you want a decent place to stay there, this is a good value. Loved the pancake machine at breakfast.

  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by NYCDave66 for El Paso
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chihuahua
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Decent Hotel, but not 3 star.”
3 of 5 stars Reviewed 12 September 2011

Holiday Inn Express El Paso - Central is a good hotel. The bed was comfortable. Breakfast as excellent for a continental breakfast. But the hotel looked rather old, and needed some remodeling in my opinion. Neither sould It be rated 3 stars.

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Eugenio07 for El Paso
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Not Good!”
1 of 5 stars Reviewed 21 August 2011
1
person found this review helpful

I would not stay at this location. My daughters and I kinda stayed here. We walked into the room and I went to look for the yellow pages. So I opened the drawer and grabed the yellow pages and felt something slimy. I was an open condom. We stayed in the room for a total of 5min and left. We were refunded our money and given extra points on our Priority Club Card. I have stayed at alot of Holiday Inn's before and never encountered this.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask eberling about Holiday Inn Express El Paso - Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Herrera, Manager at Holiday Inn Express El Paso - Central, responded to this review
29 August 2011
We have addressed this guest experience report with our staff as this is very much an isolated incident. Our guest feedback regarding our housekeeping services has always been very positive as seen in other reviews.

We are very sorry this incident took place and have put routines in place to prevent a similar incident from happeining again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express El Paso - Central

  • Holiday Inn El Paso
  • Holiday Inn Express El Paso
  • El Paso Holiday Inn
Address: 409 E Missouri St, El Paso, TX 79901
Price range (per night):* INR4,649 - 8,514

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