Our stay at this property was marred by one day of intermittent water supply, due to an alleged water main leak. A visual inspection of the immediate area surrounding the hotel, streets, and parking lot made their explanation difficult to believe. Also, notification to housekeeping staff at 3PM to have the room refreshed before our return later that evening at 830PM went unanswered. A request to have the room refreshed at that time resulted in a disappointing "housekeeping is closed at 8PM" reply. Hence, clean towels were requested and brought up in less than 5 minutes.
On the morning of checkout, we went to ask the front desk agent (MARY) if we could be compensated for the loss of water service, and we were met with a scowl. Her response was that it was "out of their control," and she presented us with the front office manager's card saying that we would have to bring our complaint and request her attention instead.
As if this wasn't bad enough, we requested shuttle service to a nearby (3.3 miles) restaurant. I asked MARY to radio the shuttle driver of our request, and after waiting 15 minutes, come to find out that the shuttle driver had to ask MARY at the front desk if it was OK to take us there. MARY said no after leading us to believe that the transportation would be OK, and that we would have to take a cab instead. So we waited for a taxi another 15 minutes, only to pay 10 dollars cab fare that the hotel shuttle driver could have earned. The worse part is that we waited 30 minutes for a 5 minute taxi ride.
After having worked in the hospitality industry personally for 11 years, I have intimate knowledge of the hotel business and their goal of bringing a guest back. Obviously, this is a perfect example of a "REGRETTABLY FORGETTABLE" experience that I will tell the World about.
Luckily for them, I will bring my group business (rooms and meeting space) elsewhere so that they cannot prove once again how unimportant the customer's requests are.

The hotel itself is very clean, which is something I always look for. Almost immaculately so, the staff seem to have quite a bit of pride in their hotel, the management must be doing something right. The location near Fort Bliss and the Airport are very good, close to east side restraunts, and not too hard to get to I-10 makes the location good. The restraunt in the hotel is OK, not a 5 star place, but good food for a reasonable price, if you want more there are a few restraunts in walking distance, so not a big deal. The free breakfast is not a continental crapfest, but a made to order bacon and eggs breakfast, done very professionally and quickly, by very friendly staff members used to lots of busisness people needing to get in and out. Very nice touch I haven't seen in a while to be sure. The rooms are spacious and the rooms are equipped with the sleep number beds, which I can take or leave, but for some it is a plus. The gym is very well equipped for a hotel, with cybex weight lifting machines and treadmills, and elliptical trainers. You can get a good workout here. It also has an indoor AND outdoor pool, as well as indoor and outdoor spas/hottubs. The decor of the hotel is kind of a 1980's vegas thing, and the indoor fountains and waterfall with bridge is a little cheezy for modern travelers, but with the extreme care that the staff takes care of the place it doesn't take away from the hotel. Price is very resonable. Large hotel with meeting rooms available. Only downsides are very minor, and not worth mentioning, like it may require a difficult u turn to get to the hotel from the airport, etc. It is a professional hotel run by professionals that care about the customer. Worth the u turn! What more could you ask for?

We had stayed at the Raddison before, and remembered the "sleep Number" beds, which can be customised in terms of firmness/softness on each side of the bed.
We asked to be relocated after the initial check-in, after being situated in a dark hall, near to the soda and ice machines. The "sleep Number" bed didn't initially work, but was up and running once the extremely busy hotel technician came by. There's an Applebee's restaurant next door, which we found preferable to eating in the hotel's depressing sports bar area.
Breakfast was included, and must be ordered from the limited menu by 1000. We arrived at 0950 the first morning, and were given some very dirty looks, by the waitstaff. All in all, this property should not be charging $30 more per night than the Marriott down the street.

The hotel is beautiful! The interior courtyard with the pool is breathtaking. The bedroom decoration is sophisticated and the bathroom was impecable.You can adjust the firmness on the bed, each side individually. We had free "a la carta" breakfasts at the restaurant and the staff was very nice. Yes, I would stay again...I recommend it! Good taste everywhere you look...