This is not the type of hotel you come to expect from a Holiday Inn property. The first thing I noticed was how rude the girl at the front desk was. Not typical of how you are normally greeted at an HI. Also, there were no working elevators so you had to use the stairs. I realize they are in a renovation period, but the stairs and hallways were dirty and they didn't have anyone working in the area. The rooms were old and the bathroom had a sewer smell to it. The heater came off and on quite a bit, and it made a loud clunking noise each time.

This property is WAY over priced for what you get. They should be discounting the rooms until they are finished with renovations.

I have stayed in this hotel two times over a three year period.
This time I was trying to avoid it and thought I was booking a different location. I arrived and was sad to realize my mistake.
I love the brand, but this hotel is old and the bathrooms were not updated, actually needing repair.
Showers are moldy and have mildew on ceiling. Shower tiles were cracked and loose.
Sink was ugly. This felt like a $30 room, but it was over $150.
The bed had stained sheets.
Room key would not work in card reader, and neither would its replacement.
Owner needs to spend some $ on updating before I stay here again.
Actually, I won't ever stay here again.

The best thing about this hotel is the staff. They were all very professional and polite. The hotel is showing its age and is need of a major overhaul. The plumbing and fixtures (my room-233) were horrible! Bathtub stopper was also missing. The HD flat screen was nice.
The breakfast was good but costs $12 + tip. Seems to be a lot of noise and stuff going on in this hotel. Don't expect a quiet evening.
This hotel does give the Government Rate, so that is why I ended up here on this trip. I have stayed at a dozen other hotels in El Paso that are much better for the same price with free breakfast. Unfortunately, this trip I made the wrong choice. I will NOT stay here again.

This was a basic room, two doubles, no fridge, no microwave. Smelled like fresh paint, like earlier that week. Newer tv, new carpet etc... Two pools, one indoor one outdoor.

This looks like it very old Holiday Inn that has had the outdoor corridors enclosed. Picture window in the room makes me think that.

Do not overpay for this one.

Restaurant on property was very good, Adrian was our waiter, he was very nice and helpful. The food was tasty (great guacamole) and kids eat free at dinner and breakfast, so that's a great deal.