hotel is nice, rooms are big and clean. beds were comfortable. shower worked well. large selection for breakfast, including made-to-order eggs/omelettes. hotel staff was a little less than helpful at times. elevators were very slow and sometimes were out of service. decent pool and exercise room. hot tub was also out of service.

We stayed in this hotel this weekend to attend the Sunbowl. The hotel itself is older, but looked clean from the front entrance and check in was quick. We got to our room and settled in, some, the beds are small! This room is for 6 and there are only full sized beds, we also had bugs in our room. Roaches? water bugs? GROSS!! I have never been in a hotel where I'd seen bugs in the rooms....yuck!
The breakfast was nice...the pool was decent (when you could get towels) and the TVS where horrible, the one in the bedroom didn't work, and the other one was blurry...
All in all I wouldn't recommend this hotel or stay there again.. They need to clean up their bugs!

Usually, I love Embassy Suites, for two obvious reasons. Happy Hour and Made to Order Breakfast. So I chose this hotel, as I had an early flight out of town the next morning, and it was less than 2 miles from the airport.

I also usually like the rooms at the Embassy Suites, but this is a very old hotel, and the rooms don't have a good feel to them. I got to experience the shabby infrustructure first hand. I discovered right away that the toilet in my room didn't flush properly.

I had a 3 AM wake-up call for an early flight the next morning, so yes, I was in bed early. But I was awakened by repeated pounding on my door. I finally got up to see what was going on, but whoever it was was gone. 2 minutes later, my phone rang. It was the front desk asking if they could gain access to my room to check out if a leak in the room below me was coming from broken pipes in my room. I explained I was already asleep and they said never mind.

About 10 minutes later, there was a bang, bang, bang, of maintenance working on the pipes. So much for a decent night's sleep. And I thought that's what you're supposed to do at a hotel.

On the positive side, the Happy Hour was nice. It's a nice roomy bar area. Also, if you have to leave before breakfast, there is a 24 hour IHOP right next door.

Bottom line. I MIGHT stay there again because of the perks, but it is my least favorite Embassy property I have ever stayed at.

I am a diamond member with Hilton and so far this has been my worst experience at Embassy suites, El Paso, Texas....Very old, dirty and terrible customer service!! I will never recommend this hotel to anybody!!!