I booked this place because the hotel's website looked promising, it had a full kitchen, and when we called to talk to the manager she seemed so nice and professional. A few days before my colleague and I left for the trip, we looked the place up on TripAdvisor and read the awful reviews. However, we had already had a box shipped to the hotel, so we figured we would keep the reservation and check the place out.

What a mistake that was. This place is HORRIBLE!!! All of the rooms open to the outside, which wouldn't be so bad if the location wasn't so shady at night, AND if the walls were thick, which they are not. I can't count the number of times I woke up in the middle of the night to the sound of a loud motor pulling up to the parking lot and obnoxious, drunk people STEPS from my door. Plus, the window was broken and not secured, which could have made the outside room easy to break into.

When we checked in, the staff was probably some of the most unprofessional people I've seen in a long time. The clerk was wearing a ratty Winnie the Poo t-shirt and I don't even remember her wearing a name-tag. Her supervisor kept coming in and out of the office, and she had a REALLY bad attitude. When we were checking in, we asked about the rate (they gave us a higher one than we had been quoted over the phone) and the supervisor got all huffy and said, "well, you ARE getting the business suite, so you don't have to pay for internet and you get a gym membership!" However, when we asked about the gym membership, the front desk conveniently couldn't find any.
Don't be fooled by the "low rates" you see on the hotel's website. What the hotel does is offer you a "low rate" but will then nickel and dime you for everything--$10 a day if you want your room cleaned, $15 a day for internet access, plus fees for the gym--all amenities that you will find included in the cost of other hotels at a better deal.

All of this might have been forgiveable if the rooms were even half-way decent, which they weren't. I walked in, and the carpet was FILTHY, all of the furniture was old and looked like it'd been sitting at a thrift store for a while, and the room was just dirty--the appliances were not clean, the bathroom looked like it had not received a thorough cleaning in months, none of the cabinets and drawers opened or shut properly, and there was no shampoo or dishwashing liquid. To make matters worse, the fumes in the room were enough to probably kill a small animal. I don't know what kind of chemical agents house-keeping uses in the rooms, but it will give you a HEADACHE. Plus, although management assured us the whole floor was non-smoking, anybody sensitive to smoke would walk in the rooms and know this was not the case. My eyes itched and watered like I had been hanging out in a bar.

To make a long story short, we spent ONE horrible night there and checked out 4 nights earlier than expected, which the front desk was not too happy about since they had to reverse the charges on the credit card since it's the hotel's policy to bill you for your entire stay on the first night. DO NOT STAY HERE!!!! There are too many other decent options in El Paso.

The Staff at Extended StayAmerica in El Paso, Texas (Airport) was excellent. I did not have any issues during my stay. I stayed for 30 days. My room was always taken care of, plus the laundry room was always clean.

I would not stay here again at all. They clean your room once weekly and if you ask it to be cleaned on any additional day or ask for fresh towels you are charged a fee of $5. The carpets are disgusting, I never once walked around my room without flip-flops on. The staff has more of a care free attitude then they seem helpful.

I've stayed at a lot of horrible places, but this is by far the worst, unclean, terribly run hotel establishment I've ever seen. Came here on business for 3 weeks, booked by our company and not by my free will. I'll give you a play by play of the 1st 10 minutes of my first Extended Stay experience. Came to the front office, which was closed due to construction. The office was situated nicely in their laundry room. This became a foreshadowing of hell. They didn't have my reservation on file, of course. They had my coworker's reservation under a totally different, wrong name. I and 3 other coworkers had lots of luggage. Go to the elevator, out of service. Go to my room, open door with room key circa 1980. Bed was unmade. Room reeks of smoke (being asthmatic, especially to smoke, definitely wasn't key in this situation). Walk to bathroom, open lid to use. Stale urine and unsightly hair covered in toilet. Complain. Nothing done.

About a week later, at about 1130pm, vicious barks are heard from the room next door. For about 3 hours straight. I finally fall asleep. Around 430am, they start again, all the way til 730am when I have to get up for work. I was told there are no other non smoking rooms available away from any rooms that accommodate pets. The only included amenity in the bathroom is 1 bar of soap. The kitchen includes 2 sets of plates, cutleries, bowls, etc. No detergent. No stove, so plan on microwaving your dinners if you don't plan on eating out. The next night, I am watching my 13" TV when I hear someone trying to get in my room. I mosey on over to the peephole and see a woman with luggage trying to check into my room. Obviously not her fault but the staff's. I talked to my coworkers the next day and the exact same thing happened to her, except she checked into a room already occupied, and the man already occupying that room was half naked when she opened the door. So that's comforting. What else is comforting is that right next door in a shopping center is a well-crafted gang mural that reads in all, huge caps, "WE MURDER." In an open-air hotel complex, that is SUPER comforting.

If for some act by God you have to stay at this hotel, bring a few things. Shampoo/conditioner, handsoap, dish detergent, your own sheets, shower shoes, maybe an extra towel, and freaking disinfectant. The kicker? No joke, after 3 full weeks, maids didn't visit or clean my room ONCE. Not once. I complained every single day. Nothing. After being in this place for 2 minutes, you immediately feel the need to bathe yourself in sanitizer. And I'm not a germaphobe by any means. So, in simple terms, I would rather honestly a)sleep in my car, b)sleep on the street, or c) hang out the local YMCA and crash there. At least that would be fun.