The experience started with rudeness and went downhill. Dark and dingy, the bed was like a marshmallow. I needed to use the fax line for work because SleepInn phones do not allow me to transmit from the room. When I went downstairs and explained this (I am a triple diamond choice hotel member), the girl at the front desk acted like this was the biggest imposition ever. I realize this is not a requirement, but a courtesy from them. She came back and told me the GM(who never showed their face) said I could not use this line any more. When I told her then I would have to move to another hotel, she said okay,bye! No thought to loss of business at all.Upon check out,same desk clerk was there and just as rude as at check out. Moved to the EconoLodge on Mesa, and was completely satisfied there. Also, upon check in, wet children from the pool were running around like banshees in the lobby, and the elevator floor was soaked and slippery. No one seemed to care.
- Sleep Inn El Paso
- El Paso Sleep Inn
