We stayed at the Willow Glen on 8/18/06. I booked this B&B so that my wife and I could have a romantic weekend while seeing the plays at the Shakespere Festival. The stay actually started out okay. The room was large and not particularily clean but not horrible, and although the TV didn't work, we weren't planning on watching it anyway. We spent the day at Cedar Breaks Park and went to the evening play. When we got back to the room things went downhill. The room above us had no noise insulation and as such, every step could be heard. All night long we heard stomp stomp stomp. It made it very difficult to sleep. As an added bonus the stomping caused bugs to drop from the cieling onto the bed. Now this is tree room and as such is wood from floor to ceiling I was ready to overlook this point. In the morning, as my wife showered, I looked at the Mormon magazines that had been placed in the room. My wife came out of the shower furious. Her shower had gone from hot to ice cold. When i took mine the same thing happened. At this point having had no sleep and an icy shower we decided that the $140 per night was excessive and we would not be staying for the next night we had booked. We went to have their "Fantastic" breakfast and were once again disappointed. Our fantastic breakfast consisted of cold french toast. THe eggs were gone and so was the ham. We had expected more from a B&B and the price.
When we went to check out I wanted to give them every benefit of a doubt. The lady who checked us out said she couldnt give us a refund right then as she didnt know how to work the machine. She said the manager would refund the unused night when he got in. I said that we liked the way the property looked, but maybe the Tree Room was just not a good fit for us, again giving them a chance to salvage a customer. She said she'd never had a problem and then began to imply that we were just trying to cheat her. She said that people travelled the country pulling scams like this to make money. I still am not sure what she meant as we paid for the night we used and were not asking for that night to be refunded. She then moved on to ask how the breakfast was. We answered truthfully, which turned out to be a mistake. She then said we had to leave and that the breakfast was excellent. At that point she threw us off the property. As she slammed the door in my face I thought back to the magazines left in the room and thought - I don't think this is what Jesus would have done.
On the upside the next night was at the crystal inn, which was terrific and the breakfast was awesome.

My husband and I planned our annual trip to Cedar City, Utah (we enjoy the plays at the Shakespeare Festival) and thought it would be fun to stay at a bed and breakfast instead of a regular hotel. We made reservations at the Willow Glen Bed and Breakfast and were looking forward to our stay. We arrived a little early and were happy to find that we were able to check in. The grounds were pretty and our first impression of the room (the “Tree Room”) was that it was cute and clean. By morning, our impression changed substantially. We got very little sleep as the room above us was full of small children that ran about at various hours throughout the night. There was a smell of urine that seemed to permeate the room. The TV remote control did not work. The biggest drawback, however, came when it was time to shower. I got in to take my shower first. It was nice and hot and good water pressure – that is until about halfway through my shower. The water turned cold, even with the cold water turned completely off. My husband was next. His shower began with hot water also, but quickly turned to cold as well. As there is no phone in the unit, we could not call the manager to inquire about this. We decided to go to breakfast to see if that improved our impression of the place. We were looking forward to the waffles and hot items mentioned on their website. We arrived (by the way, breakfast is only between 8:00 and 9:00 a.m.) only to find a few French toast, and nearly empty containers of scrambled eggs, ham, and potatoes. The other choices were cold cereal, yogurt and honey dew melon. The breakfast was what you might be happy with at a regular motel’s free breakfast, but was not what we have ever experienced at a bed and breakfast. We decided that, for $140 per night, we were not getting anything near our money’s worth. We packed our bag and headed to the office. The older woman who met us seemed completely surprised that we wanted to check out unexpectedly. We noted some of the issues that we had and why we felt it necessary to move on. My husband even suggested that perhaps the “Tree Room” was simply not a good match for us. The woman’s response was to educate us about individuals who “make their living traveling about the country like this.” I did tell her that I was offended at the insinuation that this is what was occurring here. She did say that she hadn’t meant to offend me, but reaffirmed that some people do that, adding that these are usually the “wealthy people or those who are never satisfied.” I explained that we don’t fit into either of those categories and noted that we have never checked out early from a hotel. I am unsure as to how we would have “made a living” at this since they had already been paid. I wasn’t quick enough to suggest the inappropriateness of a business making money off of people when they do not provide the expected services. She then inquired as to how breakfast was. When we reported that there wasn’t much to eat, she stood up, threw her pen at us and said, “That’s it, you need to get out of here now!” My husband asked that she have the manager call us (she had said earlier that she did not know how to handle any reimbursements – that the manager would have to see about that), she advised that she was the owner and slammed the door in our faces. We are still awaiting the report from our credit card company to see if the charges were reversed, as we were forced to prepay. The good ending to this was that we spent that night at the Crystal Inn in Cedar City. It was a very clean room, had hot water, and the breakfast was great!

Just returned from a shortened stay at the Willow Glen B&B. For those interested in visiting Zion National Park, this B&B is 45-60 minutes from the park entrance.
We thought the breakfast was nothing special, ceral, cold eggs. My wife requested hot tea, and it seemed a burden.
We changed our plans and stayed at a hotel "minutes" (for example 2 minutes) from the park with more of a town feeling (shops, resturaunts, etc).