Me and my partner stayed in a double bedroom in Sept 2011. There was a leaking (more like a running tap) tap in the bathroom, which we asked to be fixed as soon as we got there. We were told no worries. When we returned to our room it was still running, you could hear it with the bathroom door closed and made it difficult to sleep. Running water can also give you bathroom urges more often!!!! We requested it to be fixed again or asked if we could change rooms. We were told they were fully booked and could not change rooms. The maintenance staff member came and looked at the tap after the second request and told us it couldn't be fixed until the next day as they would have to turn the water off in our room and the one adjoining. The following day/night it still was not fixed. The rooms were very dingey and probably the worst hotel I have ever stayed in. The elevator broke down on the morning we had to check out we had to carry our bags down 4 flights of stairs, seeing as I was half way through an overseas trip, my bag was pretty heavy, and I'm a pretty small girl, luckily my partner was there to help me. We had friends on the trip with us, another couple who also had a double room, their room was a lot larger than ours and did not have a leaking tap, their stay was average. Another friend stayed in the shared rooms, and was told it was a share room with 4 people, but when he got checked in it was actually a share room of 8 people. When we checked out we wanted to make sure our friend in the shared room had also checked out or if he was still there, as we were moving on to the next part of our trip and we needed to be somewhere early that morning, we didn't want to leave without him. As we couldn't remember what room he was in, they would not provide us with the room number, or check for us if he was still there. Although it wasn't the hotel's fault that he had not come down to check out, they still could have been more helpful and provided some sort of customer service. I also sent a postcard from the hotel, with the check-in desk, which did not make it home. All my other post cards sent from different places in USA did make it home. All our other accomodation was great. The accomodation was cheaper than our other NY accomodation, but I'd prefer to pay extra and get better service than stay at the Gershwin. Also because of the dingey atmosphere it made you feel less happy about staying in NY.
- Gershwin Hotel New York City
- Gershwin Hotel
- Gershwin Hotel New York
- Gershwin Hotel Nyc
