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Hilton Garden Inn Times Square – reviews, photos

3.5 of 5
790 Eighth Avenue, New York City, NY 10019
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Hilton Garden Inn Times Square
Ranked #35 of 429 hotels in New York City
4.5 of 5 stars 2351 Reviews
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2,351 reviews from our community

What travellers say about this hotel
  • Great location(68)
  • Very clean(61)
  • Friendly and helpful(45)
  • Central park(43)
  • Food Emporium(33)
  • Hotel staff(31)
  • Good size(30)
  • Would definitely stay(24)
  • Broadway Show(22)
  • Comfortable bed(21)
Traveller rating
    1,369
    800
    126
    35
    21
Only show reviews for Family (462) | Couples (794) | Business (222)
Date Rating
Montreal, Canada
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Great stay! Excellent value”
5 of 5 stars Reviewed 9 February 2012

I recently stayed in NYC for a short vacation with my husband and had a great experience at the Hilton garden inn. It's located in a great location, a few blocks away from Times square and broadway. There is also rite aid (convenience store) a few blocks away. Staff is very friendly and efficient. Staff were always saying hello and have a good day to us, just makes your stay more pleasant. I made my reservations with expedia and was able to quickly check in with no problems. You also get a validation for parking on the parking lot which is right beside the hotel (icon parking) for 30$ a night, which is a good deal in NYC. We stayed at the pure air room, which had pure air purifier, (you can see in one of the pictures) great for those that have allergies or trouble breathing at night, we was able to have a good night rest after a long day of walking around. I would definitely recommend this hotel to anyone going to NYC.

The good:
-location (very convenient -a few blocks from times square, broadway, rite aid is one block away, the food emporium (grocery store, one block away), XVI lounge is on the roof top (a bit pricey) and there is also a few restaurants very near the hotel
-great service-very friendly staff
-room is well equipped and very clean -microwave, coffee, comfortable beds, lots of towels, neutrogena soap and lotion, shampoo & conditioner
-save 10$ on parking when you have your parking ticket validated (some hotels in NYC don't even offer this)

The bad:
-did not receive my complementary newspaper in the morning
-no continental breakfast is included

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
“What's that noise?”
1 of 5 stars Reviewed 9 February 2012 via mobile
1
person found this review helpful

I am staying here now and there's a train or something that goes by every few minutes that shakes the room. Beds are hard as rocks. Rooms are noisy. Going to look for another hotel somewhere else for tonight. There it is now. The glasses are shaking.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Klb2012 about Hilton Garden Inn Times Square
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraMaldonado, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review
9 February 2012
Dear Klb2012,

Thank you for taking the time to tell us about your experience while staying at our hotel.

I apologize for the noise you are experiencing in your room and I would love to be able to assist you. Would you give us an opportunity to make things right?

We understand the importance of a good rest while visiting a busy city like New York. Please contact us at your earliest convenience and I can assure that we will turn things around.

I look forward to hearing from you soon.

Kind regards,

Laura Maldonado
Director of Guest Experience
212-581-7000
laura.maldonado@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Wonderful experience - fragrance free”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I cannot say enough about how great the hotel staff prepared for my stay. We had a wonderful week in New York - and I was allergy free the whole time. No fragrance anywhere - carpet, linen, towels, hallway, fantastic.

Fragances of any kind, make me sick and after a day of perfume, I feel like I have the flu. Can really ruin a vacation. I stay at Hilton hotels because they have wonderful, clean, fragrance-free linens.

Wonderful place and would stay again.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Top Contributor
58 reviews 58 reviews
Reviews in 33 cities Reviews in 33 cities
17 helpful votes 17 helpful votes
“5-stars all around”
5 of 5 stars Reviewed 8 February 2012 via mobile

Stayed at the HGI Times Square. Good location just west of all the hustle and bustle, but close enough to walk to TS if needed.

The hotel room was very nice, and as a business traveler, a clean, well furnished, updated room, is what I look for. This hotel fit the bill.

Did venture next door to the attached restaurant (Pigalle)...pricey, but decent food.

Will definitely return to the HGI-TS upon my next business trip to the Big Apple.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Well run and convenient”
5 of 5 stars Reviewed 8 February 2012

Stayed here for a week during a trade show with my staff. The hotel is clean, large rooms, friendly staff and is a perfect size. Great location....restaurants in Hells Kitchen area are varied and very affordable. Proximity to theaters is excellent. Wifi is free and fast. They have Starbucks coffee available in the morning at no-charge plus there is a Food Emporium on the next block where you can buy things for your in-room fridge and microwave. Small but good exercise room. No complaints!
Would stay here again if possible. It didn't run like a chain hotel....the staff was very personable and efficient.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Times Square

  • Hilton Garden Inn Manhattan
  • Hilton New York City
  • Hilton Garden Inn New York
  • Times Square Hilton Garden Inn
  • New York City Hilton
Address: 790 Eighth Avenue, New York City, NY 10019
Price range (per night):* INR16,187 - 50,689

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