Over the years, I have stayed at this hotel several times. My enthusiasm has dropped every time Ibhave stayed there. I usually stay at The Carlyle when I can, but sometimes the SoHo area is a better location for work trips. My favorite hotel in SoHo is Mercer, but it could be very pricy. I do like the location of SoHo Grand and I used to love the lobby and the bar that served a seafood platter as well as other platters in the old days (I am not sure when they stopped serving these but they are not there now). The people in the lobby are friendly, but I feel that they have little understanding of how to run a hotel. This time, it was the state of the room that bothered me the most. The first room I got had the dirtiest bathroom I have ever seen! It was just unbelievable! Also, there was a used Durex rubber package under the bed as well as a faulty aircondition unit that made loud sounds. There were issues with the bed also, but the issue with the dirty room turned out to be a nightmare. Trying to correct it went poorly as the person from housekeeping barely touched the really dirty parts of the bathroom (they managed to remover old hairs from the drainage system. Management got my attention the second time around, which led to a visit by a confused "acting" manager. She started to tell me that they had no other rooms in my category left and that she could not upgrade me to the next (I was not fishing for an upgrade). She then got my full attention as I gradually got more angry over her total lack of understanding for my rather basic problem! As I had to leave for meetings I did not have time to find another hotel and I had also a friend booked through me at the same hotel on my advice thus giving me more logistical issues (as we both had to find one new hotel). So I gave the hotel another chance. They did not, even on the third attempt, manage to clean the bathroom nor did they give me a new room. This went on until I left the hotel as planned after two nights. I got nothing from the hotel, not even a simple apology! I would not eat the food at a place like this where they can't clean what you see properly - Imagine what goes on in the kitchen. No wonder they have stopped serving shell-fish... In general, I would like to add that these design hotels should learn from the professionals how to run their so called luxury hotels like a normal well run luxury hotel. Then a hotel like SoHo Grand could truly be an excellent property because the design is great and thee lobby and location is unique!

I currently live in London, but was a resident of NYC for ten years.... I have to say that as a New Yorker staying at the Soho Grand is always a treat.... The service is impeccable, the rooms are just lovely and you're close to everything. I'll move back to New York eventually, but I consider the Soho Grand my new home for when I'm home...

We have stayed at the Soho Grand numerous times over the past 7 years. We have always had a great experience and the staff has always been extremely helpful. We were there with friends last week and the staff went out of their way to make the trip special for all of us. We were also at the Soho Grand in August during the hurricane and the hotel did a great job of keeping everyone informed and comfortable. This is our go to hotel in NYC.

We stayed in the Soho Grand during a recent trip to New York and I highly recommend! The rooms have a real New York loft feel, with vintage style furnishings and the most comfortable bed I have ever slept in! The hotel itself is cozy and comfortable, yet stylish. The bar is a great place to hang out, although my only gripe would be that the bar staff are pretty rude, which is strange for New York, but we got over it. The rest of the staff in the hotel couldn't be nicer or more helpful, especially the fantastic concierge (I think her name is Alicia?) who recommended some great bars and restaurants that we would never have discovered on our own.Location-wise, the Soho Grand is second to none. I will definitely be going back here!