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Sanctuary Hotel New York – reviews, photos

4.0 of 5
132 West 47th Street, New York City, NY 10036
Hotel amenities
Offers & Announcements
Free breakfast & 15% off
Sanctuary Hotel New York
Ranked #30 of 429 hotels in New York City
4.5 of 5 stars 479 Reviews
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479 reviews from our community

What travellers say about this hotel
  • Times Square(50)
  • Great location(10)
  • Rooms are small(8)
  • Very good(5)
  • Friendly and helpful(5)
  • Would definitely stay(3)
Traveller rating
    303
    140
    25
    9
    2
Only show reviews for Family (72) | Couples (186) | Business (79)
Date Rating
Flower Mound, Texas
1 review
1 helpful vote 1 helpful vote
“Excellent Location, Wonderful Staff!”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

My husband and I stayed here last weekend and had a wonderful experience. The staff was very friendly and welcomed us every time we returned to the hotel. The location was steps away from Times Square which was nice. The free breakfast was a nice touch as well. The room was smaller than I had hoped, but it was okay for a three night trip. Also, it was very dark. You have to use your room key to get the lights to work and it is so dark in the room that you can't even see the slot to put the card in to activate the lights. I appreciate the fact that they are trying to save electricity, but it is a real pain when you can't see when entering the room. Other than that everything else was great.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vanessa H about Sanctuary Hotel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Poon, General Manager at Sanctuary Hotel New York, responded to this review
15 February 2012
Thank you for posting feedback regarding your stay at the Sanctuary Hotel New York.

I am happy to know that you and your husband enjoyed your time with us. I'm sorry that you had trouble with the lighting. It's definitely something that we can look into and will make the necessary adjustments. Most guest will agree that they too enjoy our complimentary continental-style breakfast.

The next time you visit us, you should book one of our deluxe rooms. I trust that you will enjoyed the additional space and upgraded amenities.

Warm Regards,

Jeremy Poon
General Manager
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Netcong, New Jersey
Top Contributor
57 reviews 57 reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
“Love at first sight..”
4 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

This place is great! It is trendy its very dark in the lobby with lounge couches and fire places, there is also a nice size bar. The rooms are small but functional, very clean, and modern. The smell was just clean and crisp and the bed was comfy, I was very content. Relatively quiet also.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by shopperhopper for New York City
Ask shopperhopper about Sanctuary Hotel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Poon, General Manager at Sanctuary Hotel New York, responded to this review
15 February 2012
Thank you for sharing your experience with us.

It's great to know that it was "love at first sight". Please come back soon, so that you can experience even more.

Best Regards,

Jeremy Poon
General Manager
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Salmon Arm, Canada
1 review
4 helpful votes 4 helpful votes
“Great Location!”
5 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

Our first trip to NYC and found the location of the Hotel to be fantastic - right at Time Square. Staff were very helpful and friendly. Rooms are small but well appointed and clean.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Robert P about Sanctuary Hotel New York
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Jeremy Poon, General Manager at Sanctuary Hotel New York, responded to this review
15 February 2012
Thank you for the great comments!

I am happy to know that you chose the Sanctuary Hotel as the place to stay for your first NYC visit.

We hope to see you again soon.

Best Regards,

Jeremy Poon
General Manager
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Manchester, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Amazing staff, hotel and location!!”
5 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

My fiancee and me stayed at the Sanctuary Hotel in September 2011, in fact we were engaged at the Hotel itself! We found the Sanctuary to be a simply wonderful hotel with the perfect balance between amenities, location and cost.

The room was ideal for our requirements and well appointed with quality furnishings and iPod dock/flat screen TV etc. The central location of the hotel, just off Times Square, made the Sanctuary an ideal base to reach the rest of Manhattan.

The staff couldn't be more helpful and their concierge service was outstanding, arranging an incredible helicopter tour of NYC for us at short notice, for example. They made consistently excellent bar and restaurant recommendations all of which ensured that we got the most out of our trip.

We cannot recommend this hotel enough and, by way of testament to how much we enjoyed our stay, we are returning for our Honeymoon later this year!!

Kieran & Aneleigh

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kieran S about Sanctuary Hotel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Poon, General Manager at Sanctuary Hotel New York, responded to this review
15 February 2012
Thank you for providing us with great feedback.

It's nice to know that you and your finance thoroughly enjoyed your time with us and we can't wait to have you back.

Best Regards,

Jeremy Poon
General Manager
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Bloomfield, CT
Senior Contributor
34 reviews 34 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“The best hotel stay I have EVER had!”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

From the moment the taxi pulled up to the hotel and the bellman opened the door, my stay began. I was asked my name and was "checked in" via his headset. The took my luggage and I was addressed by name when I approached the front desk. If you are very lucky, you will encounter Freddy, the maestro of fun...and that he is! This is a modern, sleek hotel; lovely on the eyes old with a staff who anticipate your every need. Our room (802) was gorgeous with wonderful amneties. The lobby is full of small spaces for chats and relaxation and fireplaces abound. The bar staff was quite amenable to our champagne requests. There is nothing to dislike a out this place and I can hardly wait to return. This is now my ONLY hotel when in NYC! General Manager Jeremy Poon has much to be proud of for how his staff treats the guests here. I did not want to leave.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by lucyanne1 for New York City
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Jeremy Poon, General Manager at Sanctuary Hotel New York, responded to this review
16 February 2012
Dear lucyanne1,

It was a great pleasure meeting with you and your husband. We are very happy that your experience with us was so enjoyable and we simply can't wait for your next return.

Just know that you will always have a home away from home at the Sanctuary Hotel.

Freddie will be so pleased to see your comments about him. We hope to see you soon.

Warmest Regards,

Jeremy Poon
General Manager
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Additional Information about Sanctuary Hotel New York

132 West 47th Street, New York City, NY 10036
Price range (per night):* INR16,019 - 28,509

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