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Doubletree Metropolitan Hotel – reviews, photos

4.0 of 5
569 Lexington Avenue at East 51st Street, New York City, NY 10022
Hotel amenities
Offers & Announcements
$118 per night
Doubletree Metropolitan Hotel
Ranked #288 of 429 hotels in New York City
3.5 of 5 stars 1593 Reviews
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1,593 reviews from our community

What travellers say about this hotel
  • Great location(26)
  • Subways stations(22)
  • Times Square(16)
  • Very good(12)
  • Friendly and helpful(11)
  • Central park(11)
  • Midtown Manhattan(9)
  • Chocolate chip cookies(8)
  • Breakfast buffet(7)
  • Would definitely stay(7)
Traveller rating
    301
    608
    344
    196
    144
Only show reviews for Family (169) | Couples (393) | Business (289)
Date Rating
Fresno, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Surprised At How Bad This Place Is”
2 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

My friend checked in first and arrived in the room to find they were using a jackhammer in the room directly above. After complaining, we were told "the website said there was construction". At least they don't work on the weekend. When I checked in the front desk person was not friendly and seemed to bristle when I asked a couple of questions since my friend checked in first. The halls are hot and heavily perfumed. The room was okay, but the bathroom was pretty bad. The shower still had hair in it as did the back of the bathroom door (hair stuck to it). This place is in desparate need of renovations. It's currenty 5:42 pm and our room has still not been cleaned. I love the location, but I won't be staying here again. I'm surprised Doubletree would allow their name to be associated with a property like this.

Room Tip: Get a room at a different hotel!! That's the best tip I can give.
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  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Martir, Manager at Doubletree Metropolitan Hotel, responded to this review
21 February 2012
Thank you so much for your recent stay with us at the Doubletree by Hilton Metropolitan Hotel and for taking the time to submit your recent review. We value the opinions and comments of all of our guests and use that information to make everyone's experience even better. We strive on exceeding our guests expectations and I apologize we failed to do so on this particular occasion. I have forwarded your comments to our Director of Front Office and Housekeeping for review so that they can address your concerns with our team members. Our expectation for all of our guests is that they receive warm and caring service and a comfortable, clean room. Our website does state that the hotel is currently under renovation and has been since mid December. As our staffing has somewhat been affected to reflect this we are continuing to make every effort to have all of rooms serviced in a timely manner. Please also be aware that outside booking agents have also been made aware such as Expedia, Travelocity, etc. so we are making every effort to make our guests aware. Our contractors are working on updating these rooms and bringing them to a standard one would recognize with the Hilton name and are working during business hours. Our renovation is scheduled to be completed in May and we do hope you'll decide to visit us again with all of the great changes that are being made and to provide you with a positive experience you won't want to forget.
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Pune, India
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Average is the Best I can rate!”
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Great Location, great brand but very poor quality of rooms! Dirty carpets, noisy toilets, 18th century air-conditioning! I could hardly sleep because of the renovation work going-on! Quite disappointed though customer was much decent!

Room Tip: Lower floors to avoid noise of hotel renovation
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  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Martir, Manager at Doubletree Metropolitan Hotel, responded to this review
21 February 2012
Hi and thank you from all of us here at the Doubletree by Hilton Metropolitan Hotel for your rescent stay with us and taking the time to give us some feedback as to how your stay with us went. We are sure to look at your comments, ideas, and suggestions in hopes of making your future experience and those of all of our guests a better one. Our location is one of our great features and we pride ourselves on being so conveniently located to public transportation and some of the city's best sights, shopping, and dining. We are aware based on feedback provided from previous guests that our rooms currently have an outdated look. That and some of your other concerns are exactly what this renovation is tackling. We thank you and all of our guests for your patience during this time. We're working so hard to bring the Metropolitan up to a standard that one would recognize with the Hilton name and we think you'll love our new look as much as we do. Our renovation is scheduled for completion in May and hope you come back to see us at our best. Our rooms are getting a fresh, modern look to compliment our Midtown NYC scene.
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Santiago
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Cool hotel, nice price”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

We chose the Doubletree Metropolitan Hotel in our last trip to NYC because of its location in a quiet area, yet close to the most touristic places.
Our room was perfect, big and clean, with a comfy bed and flat TV and even though it overlooked a fire fighter station on 51st street, we didn't have trouble sleeping thanks to well-insulated windows.
This hotel is cool, with a relaxed spirit and more than OK for the price of the room ($200)
Service was excellent and attentive, making their best to make you feel confortable and cozy, despite the fact that the hotel is big, with lots of rooms.
Make sure to get your Welcome Cookie when you check in...it´s more than welcome if you are landing after a 10-hour flight!

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jennifer Martir, Manager at Doubletree Metropolitan Hotel, responded to this review
21 February 2012
Hello and thank you so much for your recent stay with us at the Doubletree by Hilton Metropolitan Hotel and taking the time to review your recent stay. These comments only assist us in providing all of our guests with the exceptional service we strive for each and every time. We're so glad our location met your needs and take pride in being in such a convenient location near public transportation, great dining, shopping, and some of the city's best sites. Our goal is to have you come "home" to a comfortable, clean room each day and our signature cookie definately sweetens the deal. Our renovation is scheduled for completion in May and can't wait for you to come back and see us at our best. Our rooms are getting an updated look to match our vibrant, midtown location and we think you'll be just as pleased as we are. See you then!
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Great New York hotel at a reasonable cost”
4 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

When looking for a hotel in New York, we didn't want to spend a lot, knowing we would be spending most of our time out and about in the city. However, we also wanted something safe, clean and comfortable for our time at the hotel. We found all of that in this hotel. It appeared that they were in the process of renovating (we weren't in a reno. room), but even the older rooms were clean and comfortable. We were able to get a great rate ($150 a night). It was surprisingly quiet at night. Times Square, Broadway, 5th Avenue, etc are all within walking distance. A great choice for someone visiting the city for the first time. The hotel staff was also very helpful. They did charge to hold our bags for the day (we were flying out at night), which surprised us.

Room Tip: Ask if you can stay in one of the renovated rooms.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Martir, Manager at Doubletree Metropolitan Hotel, responded to this review
10 February 2012
We would all love to thank you for your recent stay with us here at the Doubletree by Hilton Metropolitan Hotel and taking the time to review your stay. We strive to provide all of our guests with warm and caring service as well as the attention they deserve each and every time. Thank you for providing us with a better look as to how your stay with us went. We really value your feedback and look at these details in making your future stays even better. Our rooms renovation is underway and scheduled for completion in May. We hope you'll back soon to see our new, fresh look. We think you'll really be pleased and can't wait to hear what you think!
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Chicago
Senior Contributor
29 reviews 29 reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Upscale and Quiet”
4 of 5 stars Reviewed 5 February 2012

A nice hotel in a quieter area of Manhattan. It was a little bit noisy one of the mornings since they had a street fair outside, I think sunday for Veterans Day or something, but we shopped and got some cheap souvenirs and great crepes from the street venders. Easy cab ride to everything, close to the subway, and a cheap rate for Manhattan.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Martir, Manager at Doubletree Metropolitan Hotel, responded to this review
9 February 2012
Thank so much for your recent stay with us here at the Doubletree by Hilton Metropolitan Hotel. We strive to provide all of our guests with warm and caring service as well as the attention they deserve each and every time. Thank you for providing us with a better look as to how your stay with us went. Please be assured that we will discuss your comments, as we do with the feedback from all of our guests, to ensure that the level of service we provide you and all our guests should be nothing less than extraordinary. We're so glad that you enjoyed your stay with us and look forward to seeing you soon. Please keep in mind that our rooms renovation is scheduled for completion in May and there are exciting changes being made. We hope you'll enjoy our new look as much as we do!
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Additional Information about Doubletree Metropolitan Hotel

  • Doubletree New York City
  • New York City Doubletree
  • Doubletree Metropolitan
  • Doubletree Metropolitan New York
  • Doubletree Metropolitan Hotel New York City
Address: 569 Lexington Avenue at East 51st Street, New York City, NY 10022
Price range (per night):* INR11,090 - 26,269

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