This is a time-share property of Hilton Vacations Club. It is great mid-town Manhattan location near the theater district; close to Central Park; walking distant to awesome shopping opportunities and nice restaurants. This location would be a truly great experience if it didn’t have some nuances about service quality that detract from the overall experience. Frequent travelers who stay in Hilton Vacation Club and other Hilton hotel properties, you come to expect a certain level of service and quality - West 57th doesn't completely meet that standard. The facility has great amenities, unfortunately not all available to guests who are not Hilton Vacations Club property owners at that location; not like at other Hilton Vacation Club locations. Room accommodations were nice – nothing outrageous - 3-star level at best, with similar quality facilities at better prices near-by. Staff overall were professional, but lacked that warm receptive feeling of service and accommodation found at the nearby Hilton New York a few blocks away. Be ready for the housekeeping charge assessment, without daily housekeeping services in the room – tacked on the bill for short stays. As a hotel location, probably will not stay at West 57th again for a mid-town Manhattan business trip or pleasure outing, better values nearby. As a Hilton Vacation Club owner, remember unless you are a property owner at this location, you do not get the same amenities - factor that into your decision.

We stayed here during easter week, 2011. It was myself, an 8 year old daughter, and husband. The staff was really nice. The concierge even called us the day before our arrival to check to see if we would need anything. The location is great, near subway stops for a few different lines. We would stay here again. The rooms were smallish, but you wouldn't notice because the design was excellent and want a long way to maximize space.

I stayed at this hotel for the past two nights and couldn't have been happier with the service or the room. The marble shower with the natural light and multiple heads was amazing, and the room was quiet and well furnished.

The only down side is the TV signal was occasionally jumpy and make it difficult to watch TV. It seems that there may have been an issue with the dish, but I can only guess.

When the house cleaning arrived and I asked her to come back in an hour, she was there exactly an hour later and was very understanding.

I will definitely stay here again.

The West 57th street by hilton Club is a true hidden gem in NYC. Located on 57th between 6th and 7th Avenues, it provides the perfect location for those visiting during the Christmas season. Just blocks from FAO Schwartz, St. Patrick's Cathedral, all of the major department stores, and the lights and sounds of 5th Avenue, this luxurious hotel is everything you could possibly ask for when visiting NYC.